WQCSD0403_Compliance Evaluation Inspection_20190819

ROY COOPER
Governor
MICHAEL S. REGAN
Secretary
LINDA CULPEPPER
Director
Mr. Shannon Becker, President
Aqua of North Carolina, Inc.
202 MacKenan Court
Cary, N.C. 27511
NORTH CAROLINA
Environmental Quality
August 19, 2019
Subject: Compliance Evaluation Inspection
Mallard Head Condos Waste Water Collection System
Permit No. WQCSD0403
Iredell County
Dear Mr. Becker:
1. Mr. Tony Parker and Mr. Michael Meilinger of the Mooresville Regional Office of the NC
Division of Water Resources (DWR or the Division) conducted a compliance evaluation
inspection (CEI) of the subject wastewater collection system (WWCS) on August 13, 2019.
The assistance provided by Mr. Dana Bixby during the inspection was greatly appreciated.
A copy of the inspection report is attached for your records and inspection findings are
summarized below.
Site/System Review
2. The following system components were inspected:
a. Seven manholes were inspected. One issue noted. Please see attached report.
3. As you are aware, owners of permitted collection systems must comply with their permit
and all rules listed under NC Administrative Code 15A NCAC 02T .0400, et seq. The
system status is outlined below:
a. 15A NCAC 02T .0403(a)(1): Requires that the system be effectively maintained
and operated at all times to prevent discharge to land or surface waters and any
contravention of ground or surface water standards.
Observations: The system has had no reportable spills.
Compliance Status: Compliant
DQ$—�� North Carolina Department of Environmental Quality I Division of Water Resources
EMooresville Regional Office 1 610 East Center Avenue, Suite 301 1 Mooresville, North Carolina 28115
NORTH CAROLINA �
D."—W a e.W.—bi e..nq 704,663.1699

b. 15A NCAC 02T .0403(a)(2): Requires that a map of the wastewater collection
system be developed and actively maintained.
Observations: A general map was provided during the inspection.
Compliance Status: Compliant
15A NCAC 02T .0403(a)(5): Requires that the permittee or its representative
inspect high -priority sewers (HPS - as defined in 15A NCAC 02T .0402(2)) at least
once every six months and document the inspections.
Observations: The system has no High Priority line or aerial crossing.
Compliance Status: Compliant
d. 15A NCAC 02T .0403(a)(6): Requires that the permittee or its representative
conduct a general observation of the entire wastewater collection system at least
once per year.
Observations: The collection system was mowed and well maintained. The entire
collection system had previously been jetted and documentation of same was
provided.
Compliance Status: Compliant.
15A NCAC 02T .0403(a)(7): Requires that overflows and bypasses from the
system be reported to the Division's Mooresville Regional Office in accordance
with 15A NCAC 02B .0506(a), and that public notice must be provided as required
by G.S. 143-215.1C.
Observations: The system has not had any reportable spills. The NC regulations
and statutes, which cover the reporting requirements for SSOs, are found in NC
Administrative Code 15A NCAC 02B .0506(a) and NC General Statute 143-
215.1 C, respectively. You may access the NC regulations online at the NC Office
of Administrative Hearings (OAH) website at: http://www.oah.state.nc.us/rules/
and the NC General Statutes online at the NC General Assembly's website at:
hqp://www.ncga.state.nc.us/ ag scripts/Statutes/StatutesTOC.pl. You may wish to
review them to ensure you are fully familiar with all requirements.
When reporting SSOs to DWQ, you must call the Mooresville Regional Office
(MRO) at 704-663-1699 during normal business hours. If outside normal business
hours, you must report the spill to the NC Division of Emergency Management at
1-800-858-0368. Please note that all reportable SSOs must be reported within 24
hours of the occurrence, or first knowledge, of the SSO. Please also note that voice

mail or faxed messages are not considered as the initial verbal report. You must
talk to and report the spill to a live person.
Compliance Status: Compliant
f. 15A NCAC 02T .0403(a)(8): Requires that a grease control program be developed
and implemented as follows:
1. For privately owned collection systems, the Grease Control Program shall
include at least bi-annual distribution of grease education materials by the
owner or representative.
Observations: Educational information is available on their Website and mail outs
are conducted 2/year from the corporate office in Pa.
g. 15A NCAC 02T .0403(a)(10): Requires that documentation be kept for all
activities you undertake to comply with the requirements of 15A NCAC 02T .0403,
subparagraphs (a)(1) through (a)(9), for a minimum of three years, with the
exception of the map, which shall be maintained for the life of the system. Also any
new additions, subdivisions or phased development needs to be incorporated as
well.
Observations: Records and a system map were available.
Compliance Status: Compliant
The inspection report should be self-explanatory; however, if you have any questions
regarding the inspection report or this letter please give me or Tony Parker a call at 704-
663-1699.
Sincerely,
Docu Signed by:
A41.04W H P44•ft for
F161FB69A2D84A3...
W. Corey Basinger, Regional Supervisor
Mooresville Regional Office
Water Quality Regional Operations Section
Division of Water Resources, NCDEQ
Attachments:
BIMS Inspection Report
CC: MRO
Central Files/PERCS Unit (e-copy)

Permit: WQCSD0403
SOC:
County: Iredell
Region: Mooresville
Compliance Inspection Report
Effective: 11/16/10 Expiration: Owner: Aqua North Carolina Inc
Effective: Expiration: Facility: Mallard Head Collection System
Contact Person: Joseph R Pearce
Directions to Facility:
System Classifications:
Primary ORC:
Secondary ORC(s):
On -Site Representative(s):
Title: Director of Operations
Certification:
Related Permits:
NC0062481 Aqua North Carolina Inc- Mallard Head WWTP
Inspection Date: 08/13/2019 Entry Time: 09:30AM
Primary Inspector: Tony Parker
Secondary Inspector(s):
Phone: [phone]
Phone:
Exit Time: 10:40AM
Phone: [phone]
Reason for Inspection: Routine Inspection Type: Collection System Inspect Non Sampling
Permit Inspection Type: Deemed permitted collection system management and operation
Facility Status: Compliant Not Compliant
Question Areas:
Miscellaneous Questions General Grease Control
Spills/Response Plan Inspections Lines
Manholes Pump Stations
(See attachment summary)
Page 1 of 6

Permit: WQCSD0403 Owner - Facility: Aqua North Carolina Inc
Inspection Date: 08/13/2019 Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
Inspection Summary:
Page 2 of 6

Permit: WQCSD0403 Owner - Facility: Aqua North Carolina Inc
Inspection Date: 08/13/2019 Inspection Type : Collection System Inspect Non Sampling
Reason for Visit: Routine
General
Yes No NA NE
# Is this system a satellite system?
❑
❑ 0 ❑
# If Yes, what is system name or permit number?
Is there a overall sewer system map?
❑ ❑ ❑
Does the map include:
Pipe sizes
❑ ❑ ❑
Pipe materials (PVC, DIP, etc)
❑ ❑ ❑
Pipe location
❑ ❑ ❑
# Flow direction
❑ ❑ ❑
# Approximate pipe age
❑ ❑ ❑
# Pump station ID, location and capacity
❑ ❑ ❑
# Force main air release valve location & type
❑
❑ ❑
# Location of satellite connections
❑
❑ ❑
Are system maintenance records maintained?
0
❑ ❑ ❑
Comment: Aqua uses a CMOM program for all systems that addresses all aspects of the collection system.
Grease Control
Yes No NA NE
Is grease/sewer education program documented with req'd customer distribution?
❑ ❑ ❑
# Are other types of education tools used like websites, booths, special meetings, etc?
❑ ❑ ❑
If Yes, what are they? (This can reduce mailing to annual.)
Information is posted on their website and mail outs are conducted 2/year.
For public systems, is there a Grease Control Program via an ordinance/agreement?
❑
❑ ❑
If Yes, does it require grease control devices at applicable locations?
❑
❑ ❑
Is the Grease Control Program enforced via periodic inspections/records review?
❑
❑ ❑
Is action taken against violators?
❑
❑ ❑
Comment: This is a private deemed system
Spills and Response Action Plan
Yes No NA NE
# Is system free of known points of bypass?
❑
❑ 0 ❑
# Have there been any sewer spills in the past 3 years?
❑
❑ ❑
If Yes, were they reported to the Division if meeting the reportable criteria?
❑
❑ ❑
If applicable, is there documentation of press releases and public notices issued?
❑
❑ ❑
Are all spills or sewer related issues/complaints documented?
❑
❑ ❑
# Are there repeated overflows/problems (2 or more in 12 months) at same location?
❑
❑ ❑
# If Yes, is there a corrective action plan?
❑
❑ ❑
Is a Spill Response Action Plan available?
❑ ❑ ❑
Is a Spill Response Action Plan available for all personnel?
❑ ❑ ❑
Page 3 of 6

Permit: WQCSD0403 Owner - Facility: Aqua North Carolina Inc
Inspection Date: 08/13/2019 Inspection Type : Collection System Inspect Non Sampling
Reason for Visit: Routine
Does the plan include:
# 24-hour contact numbers
❑ ❑ ❑
# Response time
❑ ❑ ❑
# Equipment list and spare parts inventory
❑ ❑ ❑
# Access to cleaning equipment
❑ ❑ ❑
# Access to construction crews, contractors, and/or engineers
❑ ❑ ❑
# Source of emergency funds
❑ ❑ ❑
# Site sanitation and cleanup materials
❑ ❑ ❑
# Post-overflow/spill assessment
❑ ❑ ❑
Comment: Protocal for spills are contained in the facility CMOM.
Inspections
Yes No NA NE
Are adequate maintenance records maintained?
0
❑ ❑ ❑
Are pump stations being inspected at the required frequency?
❑
❑ 0 ❑
Is at least one complete functionality test conducted weekly per pump station?
❑
❑ 0 ❑
Is there a system or plan in place to observe the entire system annually?
❑ ❑ ❑
Is the annual inspection documented?
❑ ❑ ❑
# Does the system have any high -priority lines/locations?
❑
❑ ❑
Are inspections of HPL documented at least every 6 months?
❑
❑ ❑
Are new lines being added to the HPL list when found or created?
❑
❑ ❑
Comment: No HPL's or pump stations on this system
Lines/Right-of-Ways/Aerial Lines Yes No NA NE
Please list the Lines/Right of Ways/Aerial Lines Inspected:
One short influent outfall adjacent to the WWTP.
Are right-of-ways and easements maintained for the full width for access? 0 ❑ ❑ ❑
If No, give details on temporary access:
One short influent outfall adjacent to wwtp.
Is maintenance documented? ❑ ❑ ❑
Were all areas/lines inspected free of issues? 0 ❑ ❑ ❑
Comment: Sub Surface Support is contracted to clean a minimum of 10% of all collection system lines and
the entire system was cleaned for this review period due to the small size of the collection
system.
Manholes Yes No NA NE
Please list the Manholes Inspected:
Seven manholes were inspected and the only issue observed was M/H # 1 in this syem needs the ring and
cover reset and properly seated as it had been knocked loose with mowers. This was also noted on the log
sheet conducted by Sub Surface Support.
Are manholes accessible? ❑ ❑ ❑
# Are manhole covers/vents above grade? ❑ ❑ ❑
Page 4 of 6

Permit: WQCSD0403 Owner - Facility: Aqua North Carolina Inc
Inspection Date: 08/13/2019 Inspection Type : Collection System Inspect Non Sampling
Reason for Visit: Routine
Are manholes free of visible signs of overflow?
0
❑ ❑ ❑
Are manholes free of sinkholes and depressions?
0
❑ ❑ ❑
Are manhole covers present?
0
❑ ❑ ❑
# Are manholes properly seated?
❑
0 ❑ ❑
# Are manholes in good condition?
0
❑ ❑ ❑
# Are inverts in good condition?
0
❑ ❑ ❑
Is flow unrestricted in manholes?
0
❑ ❑ ❑
Are manholes free of excessive amounts of grease?
❑ ❑ ❑
Are manholes free of excessive roots?
❑ ❑ ❑
Are manholes free of excessive sand?
❑ ❑ ❑
Are manhole vents screened?
❑
❑ ❑
Are vents free of submergence?
❑
❑ ❑
Are manholes free of bypass structures or pipes?
❑ ❑ ❑
Comment: See previous comments.
Pump Stations
Yes No NA NE
Please list the Pump Stations Inspected:
NONE
# Number of duplex or larger pump stations in system
0
# Number of vacuum stations in system
0
# Number of simplex pump stations in system
0
# Number of simplex pump stations in system serving more than one building
0
How many pump/vacuum stations have:
# A two-way "auto polling" communication system (SCADA) installed?
0
# A simple one-way telemetry/communication system (auto -dialer) installed?
0
For pump stations inspected:
Are they secure with restricted access?
❑
❑ ❑
Were they free of by-pass structures/pipes?
❑
❑ ❑
Were wet wells free of excessive grease/debris?
❑
❑ ❑
# Do they all have telemetry installed?
❑
❑ ❑
Is the telemetry system functional?
❑
❑ ❑
Is a 24-hour notification sign posted ?
❑
❑ ❑
Does the sign include:
Owner Name?
❑
❑ ❑
Pump station identifier?
❑
❑ ❑
# Address?
❑
❑ ❑
Instructions for notification?
❑
❑ ❑
Page 5 of 6

Permit: WQCSD0403 Owner - Facility: Aqua North Carolina Inc
Inspection Date: 08/13/2019 Inspection Type : Collection System Inspect Non Sampling Reason for Visit: Routine
24-hour emergency contact numbers? ❑ ❑ 0 ❑
Are audio and visual alarms present? ❑ ❑ 0 ❑
Are audio and visual alarms operable? ❑ ❑ 0 ❑
# Is there a backup generator or bypass pump connected? ❑ ❑ ❑
If tested during inspection, did it function properly? ❑ ❑ ❑
Is the back-up system tested at least bi-annually under normal operating conditions? ❑ ❑ ❑
# Does it have a dedicated connection for a portable generator? ❑ ❑ ❑
# Is the owner relying on portable units in the event of a power outage? ❑ ❑ ❑
# If Yes, is there a distribution plan? ❑ ❑ ❑
If Yes, what resources (Units/Staff/Vehicles/etc) are included in Plan?
No P/S's.
# Does Permittee have the approved percentage of replacement simplex pumps? ❑ 1:10 ❑
Is recordkeeping of pump station inspection and maintenance program adequate? ❑ ❑ 0 ❑
Do pump station logs include at a minimum:
Inside and outside cleaning and debris removal? ❑ ❑ 0 ❑
Inspecting and exercising all valves? ❑ ❑ 0 ❑
Inspecting and lubricating pumps and other equipment? ❑ ❑ 0 ❑
Inspecting alarms, telemetry and auxiliary equipment? ❑ ❑ 0 ❑
Comment:
Page 6 of 6