DEQ-CFW_00053409

From: Davis, Tracy [/O=EXCHANGELABS/OU=[XCHANG[ADMINISTRATIVE GROUP
(FYD|BOHF2]SPDLT)/CN=REOP|ENTS/CN=125C839OAEO941368258G9BB1B43G7OO-TRACY.DAVIS]
Sent: 7/26/I0I73:3I:32PW1
To: Holman, Sheila [/h=ExchangeLabs/ou=ExchanXeAdministrative Group
(FYD|8OHFZ33PDO)/cn=Redpient$cn=94a3f59574d34b769b3bd834a97IO5c5-scho|man]
Subject: FVV:DRAFT Guidance for Communicating with DEW1LRClientele
Attachments Guidance toDEIVILKStaff onCommunicating With CustomersIZ017docx
| realize you have been swamped, but doyou think you may have achance tolook over this document/attachment
before the end of this week so that I can send it out to statewide DEMLR staff?
Many thanks,
From: Davis, Tracy
Sent: Tuesday, July 11,ZU17l:3SPM
To: Holman, Sheila <shei|a.ho|man0Dnodenr.8ov>
Subject: FW: DRAFT - Guidance for Communicating with DEMLR Clientele
Sheila,
As there have been several instances recently where our staff have not communicated in a way that | would expect, and
to further build on/addressthe recommendations in the recent internal audit, | believe it is timely and necessary to
provide staff with some additional guidance and examples of how they might phrase their communications in order to
remain responsive, respectful and professional in all oral and written interactions with our clientele.
I put together the attached guidance document in early June and had asked Bridget to review it for acceptability.She
was able toget back tometoday with some edits that | have incorporated. Can you take a look at this document and
advise if you concur with its contents? I would like to go ahead and get this guidance out to our DEMLR staff statewide
and cover this at our upcoming DEMLR statewide staff meeting next Tuesday and Wednesday.
Thanks, Tracy
From: Munger, Bridget
Sent: Thursday, June ZZ,IO177:SIPK4
To: Davis, Tracy
Subject: RE: DRAFT - Guidance for Communicating with DEMLR Clientele
Hi Tracy,
Sorry for the delay on this. It's been incredibly busy for those of us in the Office of Public Affairs due to the GenX water
quality issues in the Cape Fear and Wilmington. |'U cenm out some time tomorrow to review the document and send you
suggested edits.
Thanks!
Bridget Munger
Public Information Officer
N.C.Department ofEnvironmental Quality
Division ofEnergy, Mineral and Land Resources
Division ofWater Resources

919-807-6363 office
919-207-7786 mobile
1G12Mail Service Center
Raleigh, NC 27699'1612
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From: Davis, Tracy
Sent: Thursday, June 22,2D1711:S4AM
To: Munger, Bridget
Subject: FW: DRAFT - Guidance for Communicating with DEIVILR Clientele
Hey, Bridget. Just checking back unthis project. Have you had achance tureview this guidance? | really want toget
this out to all DEIVILR staff as we have had some instances recently where our folks have not communicated in the best
way possible with our clientele inthese particular areas.
Thanks for any guidance/edits you can provide. Unless you indicate otherwise, I plan to send this out by COB tomorrow.
Thanks, Tracy
From: Davis, Tracy
Sent: Tuesday, June OG,2O176:U9PM
To: Munger, Bridget
Cc: Vinson, Toby � Cole, Brad � ; Fie|d�TonyaSubject: FW: DRAFT - Guidance for Communicating with DEIVILR Clientele
| have put together the attached guidance document for your review/to track changes before | share this with Sheila for
input and her blessing before | send this toDEK4LRstaff statewide. Please send me your comments/revisions by COB on
Friday, June 9.
As there have been several instances recently where our staff have not communicated in a way that | vvuu|d expect, and
to further build on/addressthe recommendations in the recent internal audit, | believe it is timely and necessary to
provide staff with some additional guidance and examples of how they might phrase their communications in order to
remain responsive, respectful and professional in all oral and written interactions with our clientele.
Thanks, Tracy
Tracy E. Davis, PE, CPM
Director
Division of Energy, Mineral, and Land Resources
Department of Environmental Quality
[phone] nKc*
oy
1612 Mail Service Center
Raleigh, NC 27699
OEQ-CFVV_00053410

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DEQ-CFW-00053411