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HomeMy WebLinkAboutWQCS00013_Return_20230123 (2)ROY COOPER Governor ELIZABETH S. BISER Secretary RICHAM E. ROGERS, JR. Director Jamie Revels, Utilities Director Town of Cary PO Box 8005 Cary, NC 27512-8005 Dear Permittee: \f QUhMNa j NORTH CAROLINA Environmental Quality 01/23/2023 Subject: REMISSION REQUEST CIVIL PENALTY ASSESSMENT Town of Cary Collection System Wake County PERMIT NO: WQCS00013 CASE NO: DV-2022-0138 This letter is to acknowledge your request for remission of the civil penalty levied against the subject facility. Unfortunately, the Division received the request after the allotted thirty (30) days from your receipt of the assessment. Therefore, the request for remission cannot be accepted. Please find attached the originally submitted request for remission. If you have any questions about this matter, please contact Celeste Sugg at (919) 707-3628 or via e-mail at Celeste.Sugg@ncdenr.gov Sincerely, lt')l Cz&e_& av?, Celeste Sugg Division of Water Resources cc: Laserfiche NCDEQ Raleigh Regional Office D E Q ,fJ North Carolina Department of Environmental Quality I Division of Water Resources 512 North Salisbury Street 1 1617 Mail Service Center I Raleigh, North Carolina 27699-1617 NORTH CAROLINA (J1(�.'�O'�.(�OQO Department of Emlmnmenfal Duali� January 12, 2023 Mr. Scott Vinson, Regional Supervisor Water Quality Regional Operations Section Raleigh Regional Office Division of Water Resources, NCDEQ 1628 Mail Service Center Raleigh, NC 27699-1628 TOWN OF CARY EIVED JAN 2 3 823 NCDEQIDIIVRINOS CERTIFIED MAIL Subject: Notice of Violation and Assessment of Civil Penalty (Case DV-2022-0138) Request for Remission of Civil Penalty Dear Mr. Vinson: On December 21, 2022, the Cary Utilities Department received a Notice of Violation (NOV) and Assessment of Civil Penalty (DV-2022-0138) letter dated December 5, 2022, from the North Carolina Department of Environmental Quality, Division of Water Resources — Raleigh Regional Office for a sanitary sewer overflow (SSO) that occurred on June 9, and June 22, 2022. The letter assesses a total penalty of $500 plus enforcement costs for the June overflows. The NOV provides Cary the option to 1) submit payment for the penalty, 2) submit written request for remission or mitigation, or 3) file a petition for an administrative hearing within 30 days from receipt of the letter to address the NOV and civil penalty assessment for the SSO. Incident # Violation Violation Type Violation Description Total Penalty Date Volume Amount Gal 202200880 6/9/2022 CSO/SSO Discharge without a 2,917 $250.00 Sewer Overflow) valid permit 202200983 6/22/2022 CSO/SSO Discharge without a 3,759 $250.00 Sewer Overflow valid permit Cary takes pride in protecting the environment by providing exceptional wastewater collection and treatment services for which we have been recognized by our peers as industry leaders. The top priority for our wastewater utility is to provide safe and reliable wastewater collection and treatment services that are properly operated and maintained to exceptional professional standards that meet and surpass all federal and state requirements for environmental and community protection. We appreciate the opportunity to provide additional justification for remission of the $536.57 civil penalty assessment. TOWN 0/ CARY 400 James Jackson Avenue • Cary, NC 27513 o PO Box 8005 • Cary, NC 27512-8005 tel 919-469-4090 ® fax 919-469-4304 • www.townofcary.org Request for Remission of Civil Penalty January 12, 2023 Pursuant to NCGS 143B-282.1(c) remission of a civil penalty may be granted only when one or more of the following 5 factors apply: a. One or more of the civil penalty assessment factors in NCGS 143B-282.1(b) were wrongfully applied to the detriment of the petitioner b. The violator promptly abated continuing environmental damage resulting from the violation c. The violation was inadvertent or a result of an accident d. The violator had not been assessed civil penalties for any previous violations e. Payment of the civil penalty will prevent payment for the remaining necessary remedial action June 6. 2022 — 4100 Cary Oaks Drive, Incident #202200880 We believe that factors b, c, or d apply and should be considered in reviewing the civil penalty assessment and our associated request for remission. Remission Factor b: The violator promptly abated continuing environmental damage resulting from the violation. Cary responded quickly to stop the sewer spill. Once onsite, staff immediately removed the blockage from the 10-inch sewer line causing the SSO and promptly began cleaning up the spill. A temporary dam was constructed downstream in Camp Branch beyond the location where the sewer spill advanced. Pumps were set up and the stream was flushed with 66,500 gallons of dechlorinated potable water. The combined wastewater and flushing waters were pumped into the sanitary sewer system for advanced treatment. Cleaning and flushing occurred for approximately 12 hours to help restore the stream. Remission Factor c: The violation was inadvertent or a result of an accident The sewer spill was inadvertent and accidental as determined by a review of the actual cause of the SSO. The cause of the SSO was associated with a 10-inch sewer line cleaning that was performed on June 8, 2022 by Cary staff in preparation for a planned sewer line maintenance and repair project. The sewer line was being proactively cleaned for a planned pump station force main pigging/cleaning operation and the associated replacement of an air release valve and manhole. Cleaning activity removed debris from the 10-inch gravity sewer line, and debris strainers and vacuum trucks were used to collect the debris. Unfortunately, some gravel and debris traveled downstream to an adjoining sewer line and manhole, resulting in an accidental obstruction that subsequently contributed to the inadvertent backup and SSO. Cary takes a proactive and predictive approach to the operation and maintenance of our collection system. With the planned cleaning operation performed to support sewer system rehabilitation, it was completely inadvertent and an accident that a spill resulted from those proactive efforts and was not caused by neglect, or the lack of Cary maintaining our collection system. Request for Remission of Civil Penalty January 12, 2023 Remission Factor d: The violator had not been assessed civil penalties for any previous violations Cary has not been assessed any civil penalties for any collection system (WQCS00013) violations within the last 5-years or sewer blockages and/or SSO caused by an inadvertent SSO caused by proactive sewer maintenance. Cary's extensive sewer collection system maintenance records do not identify manholes SP76011033, SP76011035 or the associated sewer line segment to have any past or repeated compliance issues. June 22, 2022 — 8921 Holly Springs Road, Incident #202200983 We believe that factors b, c, and d apply and should be considered in remising the civil penalty assessment. Remission Factor b: The violator promptly abated continuing environmental damage resulting from the violation. Cary responded quickly to stop the sewer spill. Once onsite staff immediately removed the concrete construction debris blockage from the 8-inch sewer line causing the SSO and promptly began cleaning up the spill. A temporary dam was constructed downstream in the unnamed tributary that leads to Camp Branch beyond the location where the sewer spill advanced. Pumps were set up and the stream was flushed with 17,200 gallons of potable water. The combined wastewater and flushing waters were pumped into the sanitary sewer system for advanced treatment. Cleaning and flushing occurred for approximately 1.5 hours to help restore the stream. Remission Factor c: The violation was inadvertent or a result of an accident The sewer spill was inadvertent and accidental as determined by a review of the actual cause of the SSO. The cause was associated with a piece of broken concrete that was found in the 8-inch sewer line that resulted in a backup and SSO. Cary was not able to determine if the construction debris was inadvertently placed in the sewer system or fell into the sewer system leading to the blockage. Eighty-eight minnows were affected by the sewer spill and cleanup efforts. Ambient air temperatures at the time the spill occurred were at approximately 100 degrees which is believed to be a contributing factor in the unfortunate fish kill. A couple of slow moving or stagnant pools of water in the unnamed tributary combined with the high temperatures, overflow, and stream cleaning contributed to the inadvertent stream conditions and fish kill. Remission Factor d: The violator had not been assessed civil penalties for any previous violations Cary has not been assessed any civil penalties for any collection system (WQCS00013) violations within the last 5-years or sewer blockages and SSO caused by an inadvertent SSO caused by construction debris that led to a blockage. Cary's extensive sewer collection system maintenance records do not identify manhole SP76011061 or the associated sewer line segment to have any past or repeated compliance issues. Request for Remission of Civil Penalty January 12, 2023 We appreciate the opportunity to provide additional information and our perspective on the unfortunate sewer spills. These instances are the only sewer spills that have occurred in the specific areas identified within our collection system and immediate action was taken to prevent an SSO reoccurrence. We respectfully request that NCDEQ remove the $536.57 civil penalty assessment by further evaluating our spill response, the proactive system maintenance Cary performs, the cause of the spills, and Cary's exceptional record of wastewater collection system compliance. If we can answer any questions or provide any additional information, please feel free to contact Mr. Donald Smith, Wastewater Collection System Manager at (919) 469-4095. Sincerely, ie Revels, P.E. Utilities Director Cc: Donald Smith, Wastewater Collection System Manager Paul Campbell, Wastewater Collection System Operator PERCS Branch, Division of Water Resources Attachments: • NCDEQ Notice of Violation and Assessment of Civil Penalty — DV-2022-0138 • Justification for Remission Request Form and Stipulation of Facts Form — DV- 2022-0138 • NCDEQ Notice of Violation — NOI to issue Civil Penalty — NOV2022-DV-0194 • NOV2022-DV-0194 Cary Response Letter including 5-day spill reports and news releases. • 2020-2021 Cary Annual Wastewater Report • 2021-2022 Cary Annual Wastewater Report .4/ZtI u>Z-2, ROY COOPER Governor ELIZABETH S. BISER Secretary RICHARD E. ROGERS, JR. Director Certified Mail # 7020 3160 0000 4115 5481 Return Receipt Requested Jamie Revels, Utilities Director Town of Cary PO Box 8005 Cary, NC 27512-8005 NORTH CAROLINA Environmental Quality December 05, 2022 SUBJECT: Notice of Violation and Assessment of Civil Penalty for Violations of North Carolina General Statute (G.S.) 143-215.l(a)(1) and Collection System Permit No. WQCS00013 Town of Cary Cary Collection System Case No. DV-2022-0138 Wake County Dear Mr. Revels: This letter transmits a Notice of Violation and assessment of civil penalty in the amount of $536.57 ($500.00 civil penalty + $36.57 enforcement costs) against Town of Cary. This assessment is based upon the following facts: a review has been conducted of the Sanitary Sewer Overflow (SSO) 5-Day Report submitted by Town of Cary. This review has shown the subject facility to be in violation of the requirements found in Collection System Permit No. WQCS00013 and G.S. 143-215.1(a)(1). The violation(s) that occurred are summarized in Attachment A to this letter. Based upon the above facts, I conclude as a matter of law that Town of Cary violated the terms, conditions or requirements of Collection System Permit No. WQCS00013 and G.S. 143-215.1(a)(1) in the manner and extent shown in Attachment A. In accordance with the maximums established by G.S. 143-215.6A(a)(2), a civil penalty may be assessed against any person who violates the terms, conditions or requirements of a permit required by G.S. 143-215.1(a). North Carolina Department of Environmental Quality I Division of Water Resources Raleigh Regional Office 1 3800 Barrett Drive I Raleigh. North Carolina 27609 • u.r+a.av 919.791.4200 Based upon the above findings of fact and conclusions of law, and in accordance with authority provided by the Secretary of the Department of Environmental Quality and the Director of the Division of Water Resources, I, Scott Vinson, Regional Supervisor, Raleigh Regional Office hereby make the following civil penalty assessment against Town of Cary: 500.00 For 2 of the 2 violations of Collection System Permit No. WQCS00013 and G.S. 143-215.1(a)(1) for Sanitary Sewer Overflow(s) resulting in a discharge without a valid permit. $500.00 TOTAL CIVIL PENALTY 36.57 Enforcement Costs $536.57 TOTAL AMOUNT DUE Pursuant to G.S. 143-215.6A(c), in determining the amount of the penalty I have taken into account the Findings of Fact and Conclusions of Law and the factors set forth at G.S. 143B-282. I (b), which are: (1) The degree and extent of harm to the natural resources of the State, to the public health, or to private property resulting from the violation; (2) The duration and gravity of the violation; (3) The effect on ground or surface water quantity or quality or on air quality; (4) The cost of rectifying the damage; (5) The amount of money saved by noncompliance; (6) Whether the violation was committed willfully or intentionally; (7) The prior record of the violator in complying or failing to comply with programs over which the Environmental Management Commission has regulatory authority; and (8) The cost to the State of the enforcement procedures. Within thirty (30) days of receipt of this notice, you must do one of the following: (1) Submit payment of the penalty, OR (2) Submit a written request for remission, OR (3) Submit a written request for an administrative hearing Option 1: Submit payment of the penalty: Payment should be made directly to the order of the Department of Environmental Quality (do not include waiver form). Payment of the penalty will not foreclose further enforcement action for any continuing or new violation(s). Please submit payment to the attention of: Attn: PERCS Branch Division of Water Resources 1617 Mail Service Center Raleigh, North Carolina 27699-1617 Option 2: Submit a written request for remission or mitigation including a detailed justification for such request: Please be aware that a request for remission is limited to consideration of the five factors listed below as they may relate to the reasonableness of the amount of the civil penalty assessed. Requesting remission is not the proper procedure for contesting whether the violation(s) occurred or the accuracy of any of the factual statements contained in the civil penalty assessment document. Because a remission request forecloses the option of an administrative hearing, such a request must be accompanied by a waiver of your right to an administrative hearing and a stipulation and agreement that no factual or legal issues are in dispute. Please prepare a detailed statement that establishes why you believe the civil penalty should be remitted and submit it to the Division of Water Resources at the address listed below. In determining whether a remission request will be approved, the following factors shall be considered: (1) whether one or more of the civil penalty assessment factors in NCGS 14313-282.1(b) was wrongfully applied to the detriment of the petitioner; (2) whether the violator promptly abated continuing environmental damage resulting from the violation; (3) whether the violation was inadvertent or a result of an accident; (4) whether the violator had been assessed civil penalties for any previous violations; or (5) whether payment of the civil penalty will prevent payment for the remaining necessary remedial actions. Please note that all evidence presented in support of your request for remission must be submitted in writing. The Director of the Division of Water Resources will review your evidence and inform you of his decision in the matter of your remission request. The response will provide details regarding the case status, directions for payment, and provision for further appeal of the penalty to the Environmental Management Commission's Committee on Civil Penalty Remissions (Committee). Please be advised that the Committee cannot consider information that was not part of the original remission request considered by the Director. Therefore, it is very important that you prepare a complete and thorough statement in support of your request for remission. In order to request remission you must complete and submit the enclosed "Request for Remission of Civil Penalties Waiver of Right to an Administrative Hearing and Stipulation of Facts" form within thirty (30Ldays of receipt of this notice. The Division of Water Resources also requests that you complete and submit the enclosed "Justification for Remission Request." Both forms should be submitted to the following address: Attn: PERCS Branch Division of Water Resources 1617 Mail Service Center Raleigh, North Carolina 27699-1617 AND Scott Vinson, Regional Supervisor Water Quality Regional Operations Section Raleigh Regional Office Division of Water Resources, NCDEQ 1628 Mail Service Center, Raleigh Raleigh, NC 27699-1628 Option 3: File a petition for an administrative heariniz with the Office of Administrative Hearings: If you wish to contest any statement in the attached assessment document you must file a petition for an administrative hearing. You may obtain the petition form from the Office of Administrative Hearings. You must file the petition with the Office of Administrative Hearings within thirty (30) days of receipt of this notice. A petition is considered filed when it is received in the Office of Administrative Hearings during normal office hours. The Office of Administrative Hearings accepts filings Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m., except for official state holidays. The petition may be filed by facsimile (fax) or electronic mail by an attached file (with restrictions) - provided the signed original, one (1) copy and a filing fee (if a filing fee is required by NCGS §15013-23.2) is received in the Office of Administrative Hearings within seven (7) business days following the faxed or electronic transmission. You should contact the Office of Administrative Hearings with all questions regarding the filing fee and/or the details of the filing process. The mailing address and telephone and fax numbers for the Office of Administrative Hearings are as follows: 6714 Mail Service Center Raleigh, NC 27699 6714 Tel: (919) 431-3000 Fax: (919) 431-3100 One (1) copy of the petition must also be served on DEQ as follows: Mr. William F. Lane, General Counsel Department of Environmental Quality 1601 Mail Service Center Raleigh, North Carolina 27699-1601 Please indicate the case number (as found on page one of this letter) on the petition. Failure to exercise one of the options above within thirty (30) days of receipt of this letter, as evidenced by an internal date/time received stamp (not a postmark), will result in this matter being referred to the Attorney General's Office for collection of the penalty through a civil action. Please be advised that additional penalties may be assessed for violations that occur after the review period of this assessment. If you have any questions, please contact Mitchell Hayes with the Division of Water Resources staff of the Raleigh Regional Office at (919) 791-4200 or via email at mitch.hayes@ncdenr.gov. Sincerely, Scott Vinson, Regional Supervisor Water Quality Regional Operations Section Raleigh Regional Office Division of Water Resources, NCDEQ ATTACHMENTS Laserfiche JUSTIFICATION FOR REMISSION REQUEST Case Number: DV-2022-0138 County: Wake Assessed Party: Town of Cary Permit No.: WQCS00013 Amount Assessed: $536.57 Please use this form when requesting remission of this civil penalty. You must also complete the "Request For Remission, Waiver of Right to an Administrative Hearing, and Stipulation of Facts" form to request remission of this civil penalty. You should attach any documents that you believe support your request and are necessary for the Director to consider in evaluating your request for remission. Please be aware that a request for remission is limited to consideration of the five factors listed below as they may relate to the reasonableness of the amount of the civil penalty assessed. Requesting remission is not the proper procedure for contesting whether the violation(s) occurred or the accuracy of any of the factual statements contained in the civil penalty assessment document. Pursuant to N.C.G.S. § 143B-282.1(c), remission of a civil penalty may be granted only when one or more of the following five factors apply. Please check each factor that you believe applies to your case and provide a detailed explanation, including copies of supporting documents, as to why the factor applies (attach additional pages as needed). (a) one or more of the civil penalty assessment factors in N.C.G.S. 14313-282.1(b) were wrongfully applied to the detriment of the petitioner (the assessment factors are listed in the civil penalty assessment document); (b) the violator promptly abated continuing environmental damage resulting from the violation (i.e., explain the steps that you took to correct the violation and prevent future occurrences); X (c) the violation was inadvertent or a result of an accident (i.e., explain why the violation was unavoidable or something you could not prevent or prepare for); (d) the violator had not been assessed civil penalties for any previous violations; (e) payment of the civil penalty will prevent payment for the remaining necessary remedial actions (i.e., explain how payment of the civil penalty will prevent you from performing the activities necessary to achieve compliance). EXPLANATION: se a- e%rve% 12, t wo v5 yc t� `u.es-�r- � STATE OF NORTH CAROLINA DEPARTMENT OF ENVIRONMENTAL QUALITY COUNTY OF WAKE IN THE MATTER OF ASSESSMENT ) WAIVER OF RIGHT TO AN OF CIVIL PENALTIES AGAINST ) ADMINISTRATIVE HEARING AND STIPULATION OF FACTS Town of Cary ) Cary Collection System ) PERMIT NO. WQCS00013 ) CASE NO. DV-2022-0138 Having been assessed civil penalties totaling $536.57 for violation(s) as set forth in the assessment document of the Division of Water Resources dated December 05, 2022, the undersigned, desiring to seek remission of the civil penalty, does hereby waive the right to an administrative hearing in the above -stated matter and does stipulate that the facts are as alleged in the assessment document. The undersigned further understands that all evidence presented in support of remission of this civil penalty must be submitted to the Director of the Division of Water Resources within thirty (30) days of receipt of the notice of assessment. No new evidence in support of a remission request will be allowed after (30) days from the receipt of the notice of assessment. This the i a RECEIVED �q�2 3 2023 NCDEQIDINRINPDES day of ADDRESS VC) 'ne-'Ziy gCXDS C,M`rw e�) L TELEPHONE PERMIT NO: WQCS00013 FACILITY: Cary Collection System Other Violations INCIDENT VIOLATION NUMBER DATE VIOLATION TYPE ATTACHMENT A Town of Cary CASE NUMBER: DV-2022-0138 VIOLATION DESCRIPTION REGION: Raleigh COUNTY: Wake TOTAL VOLUME PENALTY (GALLONS) AMOUNT 202200880 6/9/2022 CSO/SSO(Sewer Overflow) Discharge without valid permit 2,917 $250.00 202200983 6/22/2022 CSO/SSO(Sewer Overflow) Discharge without valid permit 3,759 $250.00 ROY COOPER Govemor ELIZABETH S. BISER Secretary RICHARD E. ROGERS, JR. Director Certified Mail # 7QiZQ 1160 0000 4109 6142 Return Receipt Re Ugsted Jamie Revels, Director of Public Utilities Town of Cary PO Box 8005 Cary, NC 27512-8005 .QVAM �, NORTH CAROLINA Environmental Quality July 14, 2022 SUBJECT: NOTICE OF VIOLATION & INTENT TO ISSUE CIVIL PENALTY Tracking No.: NOV-2022-DV-0194 Sanitary Sewer Overflows - June 2022 Collection System Permit No. WQCS00013 Cary Collection System Wake County Dear Mr. Revels: A review has been conducted of the self -reported Sanitary Sewer Overflows (SSO's) 5-Day Reports submitted by Town of Cary. The Division's Raleigh Regional Office concludes that the Town of Cary violated Permit Condition 1 (2) of Permit No. WQCS00013 by failing to effectively manage, maintain, and operate their collection system so that there is no SSO (Sanitary Sewer Overflow) to the land or surface waters and the SSO constituted making an outlet to waters of the State for purposes of G.S. 143-215.1(a)(1), for which a permit is required by G.S. 143-215.1. The Raleigh Regional Office is providing the Town of Cary an opportunity to provide evidence and justification as to why the Town of Cary should not be assessed a civil penalty for the violation(s) that are summarized below: Total Vol Total Surface Incident Start Duration Vol Water Number Date (Mina) Location Cause (Gals) (Gals) DWRAction 202200880 6/9/2022 155 4100 Cary Oaks Dr, Apex, North Carolina, 27539 Debris in line 2,917 2,917 Notice of Violation - Notice of Intent 202200983 6/22/2022 92 8921 Holly Springs Rd, Debris in line 3,759 2,076 Notice of Violation - Apex, North Carolina, Notice of Intent 27539 202200839 6/3/2022 35 1102 Queensferry Rd. Debris in line 217 217 No Further Action J� North Carolina Department of Environmental Quality I Division of Water Resources Raleigh Regional Office 1 3800 Barrett Drive I Ralelgh North Carolina 27609 ro.e�u 919.791.4200 This Notice of Violation / Notice of Intent to Enforce (NOV/NOI) is being issued for the noted violation. Pursuant to G.S. 143-215.6A, a civil penalty of not more than twenty-five thousand dollars ($25,000.00) may be assessed against any person who violates or fails to act in accordance with the terms, conditions, or requirements of any permit issued pursuant to G.S. 143-215.1. This office requests that you respond to this Notice, in writing, within 10 business days of its receipt. In your response, you should address the causes of non-compliance, remedial actions, and all other actions taken to prevent the recurrence of similar situations. The response to this correspondence will be considered in this process. Enforcement decisions will also be based on volume spilled, volume reaching surface waters, duration and gravity, impacts to public health, fish kills or recreational area closures. Other factors considered in determining the amount of the civil penalty are the violator's history of non-compliance, the cost of rectifying the damage, whether the spill was intentional and whether money was saved by non-compliance. If you have any questions, please do not hesitate to contact Mitchell Hayes with the Water Quality Section in the Raleigh Regional Office at 919-791-4200 or via email at mitch.hayes@ncdenr.gov. Sincerely, Scott Vinson, Regional Supervisor Water Quality Regional Operations Section Raleigh Regional Office Division of Water Resources, NCDEQ Cc: Raleigh Regional Office - WQS File Laserfiche �D_FQ North Carolina Department of Environmental Quality I Division of Water Resources Raleigh Regional Office 1 3800 Barrett Drive I Raleigh, North Carolina 27609 �+�� 919.791.4200 August 4, 2022 Mr. Scott Vinson, Regional Supervisor Water Quality Regional Operations Section Raleigh Regional Office Division of Water Resources, NCDEQ 1628 Mail Service Center Raleigh, NC 27699-1628 TOWN OF CARY CERTIFIED MAIL Subject: Notice of Violation (NOV-2022-DV-0194): Notice of Intent to Issue Civil Penalt Dear Mr. Vinson: On July 28, 2022, the Town of Cary Utilities Department received a Notice of Violation with a Notice of Intent (NOV-NOI) letter dated July 14, 2022 from the North Carolina Department of Environmental Quality, Division of Water Resources — Raleigh Regional Office for two sanitary sewer overflows (SSO) that occurred on June 9 and June 22, 2022. The NOV letter identifies the SSOs with a notice of intent to enforce and allows Cary the opportunity to provide evidence or justification within 10 business days from receipt of the letter to address the cause of non-compliance, remedial actions, and actions to prevent SSO recurrence. Incident # Start Date Duration (min) Location Cause Total Volume Gal Total Volume Surface Water Gal DWR Action 202200880 6/9/2022 155 4100 Cary Oaks Debris 2,917 2,917 Notice of Drive. in line Violation - Notice of Intent 202200983 6/22/2022 92 8921 Holly Springs Debris 3,759 2,076 Notice of Road. in line Violation - Notice of Intent Cary takes pride in the operation and management of our nearly 1,000 miles of wastewater collection system. We are an award winning and progressive wastewater utility that has very few reportable or large volume SSO. We place emphasis on responding quickly to sewer emergencies to prevent and minimize any spills that impact our citizens, community, and environment. We appreciate the opportunity to provide information on the recent sewer overflows, our efforts, and justification for why additional enforcement action or civil penalty should not be assessed to the Town of Cary. - TOWN Of CARY 400 James Jackson Avenue ° Cary, NC 27513 o PO Box 8005 ° Cary, NC 27512-8005 tel 919-469-4090 o fax 919-469-4304 - www.townofcary.org SSO Notice of Violation - Notice of Intent August 4, 2022 Sewer Overflow Cause - On June 9, 2022 town staff received a phone call at 5:26 PM from a citizen that lives adjacent to 4100 Cary Oaks Drive in Apex, reporting water flowing from a manhole. Cary wastewater collection system staff immediately responded to investigate the call. Staff observed two overflowing manholes (SP76011033 and SP76011035) that were adjacent to each other. Sewer was exiting one manhole at a height of 3.5 inches from four one -inch vent holes and the other manhole three quarters of an inch through one one -inch vent. Wastewater flowed from the manhole into Camp Branch. The Sewer Spill Estimation Guide provided on the NCDEQ website along with site conditions was used to estimate the total sewer spilled reaching the stream. Cary staff used a hydraulic sewer jetting machine to clear the blockage and stop the sewer overflow at 8:01 PM. The cause of the spill was associated with a 10-inch sewer line cleaning that was preformed on June 8, 2022 in preparation for a planned sewer line maintenance and repair project. The sewer line was being proactively cleaned for a planned pump station force main pigging/cleaning operation and the replacement of an air release valve and manhole. The cleaning activity removed debris from the 10-inch gravity sewer line where debris strainers and vacuum trucks were used to collect the debris. During the cleaning operation some gravel and sediment debris traveled downstream to an adjoining sewer line and manhole which resulted in an obstruction that lead to the backup and SSO. Sewer Spill Cleanup — After stopping the sewer spill, Cary staff immediately began cleaning up the spill. A temporary dam was constructed downstream in Camp Branch beyond where the sewer spill traveled. Pumps were set up and the stream was flushed with 66,500 gallons of dechlorinated potable water. The wastewater and flushing waters were pumped into the sanitary sewer system for treatment. Cleaning and flushing occurred for approximately 12 hours. Sewer Spill Assessment - The Town performed conductivity readings following the overflow and during the spill cleanup to assess the spill and cleanup efforts. The following table provides a summary of the data collected at the time of the SSO and with sewer spill cleanup. Four small catfish were affected and collected during the spill cleanup. CONDUCTIVITY Date/Time => June 9, 2022 8:15 PM June 10, 2022 6:00 AM Location Result pS/cm Result pS/cm Unaffected water body nearby spill 133 142 SSO entry point to stream 621 235 50' Upstream 133 142 500' Downstream 403 207 900' Downstream 388 213 1,100' Downstream 375 210 1,300' Downstream 353 215 1,400' Downstream 325 196 SSo Notice of Violation — Notice of Intent August 4, 2022 Corrective Actions — On June 10, the NCDEQ Raleigh Regional Office was notified and a news release was published and distributed within 24 hours following the sewer spill (Enclosed). After clearing the blockage, the area sewer lines were hydraulicly cleaned and video inspected (1,411 feet cleaned and 633 feet video inspected) to ensure there was no additional accumulation or partial sewer line blockages. The video assessment identified some tuberculation (Photo 1.) on the interior of the 10-inch gravity sewer ductile iron pipe which contributed to the volume of debris removed with prior cleaning. We are adding this sewer line segment to our programming for rehabilitation and cure -in - place pipe lining. Cary's history of inspection included manhole inspections on December 1, 2021 with no issues identified at the time of the inspection. The sewer line was last cleaned the week of May 30, 2021. Following the sewer spill the sewer lines in area were cleaned and inspected to ensure we did not have a repeated spill. The planned pump station force main cleaning and repair project is still scheduled to occur. Photo !. - htterior pipe tuberculation Enforcement Actions — We request NCDEQ to consider that this unfortunate sewer spill was unintentionally caused by measures that were under way for planning for a proactive force main cleaning and repair project. We are disappointed that this spill occurred and that it was caused by our cleaning efforts. As Cary's collection system operation and maintenance program emphasizes the use of predictive and preventative measures to keep our system operating properly, this cleaning event supports an important force main cleaning and repair project which if not addressed could lead to a larger magnitude event. INCIDENT # 202200983 — 8921 Holly Springs Road Sewer Overflow Cause - On June 22, 2022 town staff received a phone call at 11:30 AM from a citizen reporting water flowing from a manhole located at 8921 Holly Springs Road, Apex. Cary wastewater collection system staff immediately responded to investigate the call. Staff observed an overflowing manhole (SP76011061). Sewer was exiting 2 vent holes at a height of a quarter of an inch and flowed into a depression in the ground that ponded in an area 45' X 20' with an average depth of 4-inches. Wastewater flowed from the ponded area into an unnamed tributary to Camp Branch. The Sewer Spill Estimation Guide provided on the NCDEQ website along with site conditions was used to estimate the total sewer spilled that ponded and reached the stream. Sewer volume estimates were based on a larger estimated total volume due to site conditions, spill ponding, and SSO Notice of Violation — Notice of Intent August 4, 2022 a citizen report that was received regarding a leak on June 21, but no sewer spill was found. Cary staff used a hydraulic sewer jetting machine to clear the blockage and stop the sewer overflow at 1:02 PM. The cause of the spill was a piece of broken concrete (Photo 2.) from past construction activities that allowed debris to collect in the 8-inch sewer line leading to a blockage. Sewer Spill Cleanup — After stopping the sewer spill, Cary staff immediately began cleaning up the spill. A temporary dam was constructed downstream in the tributary beyond the sewer spill site. Pumps were set Photo 2. up and the creek was flushed with 17,200 gallons of potable water. The wastewater and flushing waters were pumped into the sanitary sewer system for treatment. Cleaning and flushing occurred for approximately 1.5 hours. - Concrete removed from sewer line Sewer Spill Assessment - The Town performed conductivity readings following the overflow and during the spill cleanup to assess the spill and cleanup efforts. The following table provides a summary of the data collected at the time of the SSO and with sewer spill cleanup. Eighty-eight minnows were affected and collected from the spill cleanup. The use of potable water, hot weather conditions around 100 degrees, and increased flow in the tributary is believed to have negatively affected the fish. CONDUCTIVITY Date/Time => June 22, 2022 3:00 PM June 22, 2022 4:30 PM June 22, 2022 6:30 PM Location Result pS/cm Result S/cm Result pS/cm Unaffected water body nearby spill 88.5 225 — includes potable flush water 230 — includes potable flush water SSO entry point 145 243 232 50' Upstream 88.5 225 230 50' Downstream 107 250 234 100' Downstream 262 271 235 150' Downstream 274 280 232 200' Downstream 220 260 238 250' Downstream 180 252 236 Corrective Actions — On June 23, the NCDEQ Raleigh Regional Office was notified and a news release was published and distributed within 24 hours following the sewer spill (Enclosed). After clearing the blockage, the sewer lines were hydraulicly cleaned and video inspected to ensure there were no additional accumulations or sewer line blockages. The video assessment did not identify any additional issues with the 8-inch sewer line. Removal of the broken concrete remedied the cause for the blockage, and we no longer expect there to be any operational issues. Cary's history of inspection included a manhole and easement inspection December 1, 2021. SSO Notice of Violation - Notice of Intent August 4, 2022 We appreciate the opportunity in being able to provide information on both unfortunate sewer spills. These two instances are the only sewer spills that have occurred in those separate sewer line segment areas. We appreciate NCDEQ's consideration in evaluating these sewer spills, the cause, and Cary's record and response to remediate and help ensure that a SSO does not reoccur at these locations. If we can answer any questions or provide any additional information, please feel free to contact Mr. Donald Smith, Wastewater Collection System Manager at (919) 469-4095. Sincerely, 4 mie Revels, P.E. Utilities Director Cc: Donald Smith, Wastewater Collection System Manager Paul Campbell, Wastewater Collection System Operator Enclosed: • NCDEQ Notice of Violation — NOI to issue Civil Penalty — NOV2022-DV-0194 • June 10, 2022 News Release — Gravel and Sediment Cause Sewer Spill in Cary • June 23, 2022 News Release — Construction Debris Causes Sewer Spill in Cary • Collection System Sanitary Sewer Overflow Reporting Form — Incident # 202200880 • Collection System Sanitary Sewer Overflow Reporting Form — Incident # 202200983 IMM State of North Carolina Department of Environment and Natural Resources Division of Water Resources Collection System Sanitary Sewer Overflow Reporting Form Dtvlsion of Water Resources Form CS-SSO PART 1: This form shall be submitted to the appropriate DWQ Regional Office within five business days of the first knowledge of the sanitary sewer overflow (SSO). Permit Number: WQCS00013 __ (WQCS# if active, otherwise use WQCSD#) Facility: Cary Collection System Incident #: 202200880 Owner. Town of Cary City: Ca _q �._____._ _ County: Wake Region: Raleigh Source of SSO (check applicable). Sanitary Sewer ® Pump Station / Lift Station SPECIFIC location of the SSO (be consistent in description from past reports or documentation - i.e. Pump Station 6, Manhole at Westall & Bragg Street, etc): 4100 Cary Oaks Dr, Apex, North Carolina, 27539 Manhole #: 76011033, 76011035 Latitude (Decimal Degrees): Incident Started Dt: 06/09/2022 (mm-dd-yyyy) Estimated Volume of the SSO: 2,917 Longitude (Decimal Degrees): Time: 5:26 pm Incident End Dt: 06/09/2022 Time: 08:01 pm (hh:mm AM/PM) (mm-dd-yyyy) (hh:mm AM/PM) gallons Estimated Duration (Round to nearest hour): 2:35 hours Describe how the volume was determined: Sewer Spill Estimation Guide using spill area, observed flow, and creek condition Weather conditions during the SSO event: Clear Did SSO reach surface waters? Fy� Yes ❑ No ❑ Unknown Volume reaching surface waters (gals): 2917 Surface water name: Camp Branch Did the SSO result in a fish kill? 21 Yes ❑ No ❑ Unknown If Yes, what is the estimated number of fish killed? 4 SPECIFIC cause(s) of the SSO: Q Debris in line 24 hour verbal notification (name of person contacted ): Chris Smith 0 DWR ❑ Emergency Mgmt Date (mm-dd-yyy): 06/10/2022 Time (hh:mm AM/PM): 10:20:00 am If an 330 is ongoing, please notify the appropriate Regional Office on a daily basis until SSO can be stopped. Per G.S. 143-215.1 C(b), the responsible party of a discharge of 1,000 or more of untreated wastewater to surface waters shall issue a press release within 24-hours of first knowledge to all print and electronic news media providing general coverage in the county where the discharge occurred. When 15,000 gallons or more of untreated wastewater enters surface waters, a public notice shall be published within 10 days and proof of publication shall be provided to the Division within 30 days. Refer to the reference statute for further detail. The Dirr;ctor_Division of Water Resources ay take enforcement action for SSOs that are required W be rer)arted to Division unless it is demonstrated that: 1) the discharge was cause by sever natural conditions and there were no feasible alternative to the discharge; or 2) the discharge was exceptional, unintentional, temporary and caused by factors beyond the reasonable control of the Permittee and/or owner, and the discharge could not have been prevented by the exercise of reasonable control. Part li must be completed to provide a justification claim for either of the above situations. This information will be the basis WHETHER OR NOT PART III IS COMPLETED, A SIGNATURE IS REQUIRED AT THE END OF THIS FORM CS-SSO Form Page: 1 PART II: ANSWER THE FOLLOWING QUESTIONS FOR EACH RELATED CAUSE CHECKED IN PART I OF THIS FORM AND INCLUDE THE APPROPRIATE DOCUMENTATION AS REQUIRED OR DESIRED COMPLETE ONLY THOSE SECTONS PERTAINING TO THE CAUSE OF THE SSO AS CHECKED IN PART I (In the check boxes below, NA = Not Applicable and NE = Not Evaluated) A HARDCOPY OF THIS FORM SHOULD BE SUBMITTED TO THE APPROPRIATE DWR REGIONAL OFFICE UNLESS IS Debris in line What type of debris has been found in the line? Gravel and sediment Suspected cause or source of debris. Sewer lines were being cleaned in the immediate area of spill in preparation for a sewer line repair. Gravel and sediment buildup from sewer line jetting/cleaning accumulated in a downstream manhole causing the sewer backup and overflow. Source of gravel and sediment is suspected from past road paving activities in the area. Are manholes in the area secure and intact? When was the area last checked/cleaned? ® Yes No ❑ NA ❑ NE Inspected December 1. 2021 and cleaned between May 31. 2022 and June 9, 2022 Have cleaning and inspections ever been increased at this location due to previous Yes [Z No ❑ NA F NE problems with debris? Explain: The sewer lines were being proactively cleaned in preparation for an upcoming planned sewer line repair. Are appropriate educational materials being developed and distributed to prevent futt D Yes No ® NA NE similar occurrences? Comments: The blockage was a result from gravel and sediment buildup from sewer line cleaning that was occurring in the area and i as a result of improper use of the sewer system. Systern Visitation ORC ® Yes Backup Yes Name: Donald B. Smith Cert# 1001030 Date visited: 6/9/2022 Time visited: 8:45 PM CS-SSO Form Page: 2 How was the SSO remediated (i.e. Stopped and cleaned up)? The blocked sewer line was hydraulically 'etted and vacuumed to remove the gravel and sediment causing the blockage The sewer lines in the area were cleaned and inspected to ensure no additional blockages would occur from our cleanin activities. Conductivity was monitored in Camp Branch and a temporary dam was installed downstream of the sewer spill. De -chlorinated water (66,500 gallons) was used to flush and clean the stream. The sewer spill and flush water were pumr back into the sanitary sewer system for disposal and treatment. The areas around the manholes that spilled were cleanee up and powdered lime was applied to the ground and raked in to treat the soils. As a representative for the responsible party, I certify that the information contained in this report is true and accurate to the best of my knowledge. Person submitting claim: Donald Bradley Smith Signature: Telephone Number: I tot ` 4, ? —. Date: 06/15/22 11:15 am a Title k.,! c.'C'C' 1 C�1C Any addition information desired to be submitted should be sent to the appropriate Division Regional Office within five days of f knowledge of the SSO with reference to the incident number (the incident number is only generated when electronic entry of th form is completed, if used). CS-SSO Form Page: 3 Jere 1C. 2022 • On the c- enirg of .bane 9. 2022, Car; responded to a 2.91, 7-gallon se-.-,�-er pi!; near Cary Oaks Drive. • The Spill is the result of gravel and sediment accumulation folio,.-Jng sev,/er iine ciean-ing performed in, the area in preparation for a planned Jre -epair. • The spill -oias cleaned up and de- chloFireated water oia s used to Push Camp Branch- The spill, and flush -water viere pumped back into the se,.,.,er system for disposal and treatment. CARY NC — A sevirer spill in Cary occurred the evening of June 9. 2022 near 4100 Cary Oaks Drive, Cary staff responded, to tibe alert that cL-.me in ;?,round 526 p.m., and stopped Ime spill at &01 p.m The o, ' erall spil! voiurne,..-as 2.917 gaillons. f1c,.vedInto Camp Branch. Four fish 55vere affected b,; the sev.,e- spili. The spilltvas caused b, an accumulator of gra,.fe-1 and sediment that restricted fiG`:j? in the se%-Ier line resulting in a backup and manhole overflcv.I. Sewer lines it the area ivere cleaned earlier in the da;in preparat'cr,, for a planned se-.,ier lire repair project. A temporary dam,,,,,,as installed in Camp Branch and de-ci-dor;nated oaterv:as used to flush and clean LIP-- stream. The se,.-:er spill i.,-as cleaned Lip and flush '.,. ater ?P!as pumped into the system for disposal and, trea!ment. As required b,c additionw not;ficatiun has been made to the State Department of Environmental Qual�Y- who -.-JR1 rev-e' tie incident.. North Carolina Gereraj Statutes require public notce Im the form of a ne,.,:S release issued by'ofastevlater utility ooemtors -within 24 hours, of the -detection of a ,-,faste%vater overn-,cv., of I C00 gallons or greater that also reaches surface Paid advertisements are also necessary for spili's of 15.000 ga!ons or treater. For rrcre or Cary's 990-Pius miles of -4ifaste---I,.!ate, pipeilnes cr information on t:report a Se:y er soilV visil or call 111 in 'a r,, o; 4579- 4000 frorr outside To,.;�,-n '.,;n-ris. 1: spe:--ific r,,ue-st.c-is ab-'XI-I 31 State of North Carolina DWK Department of Environment and Natural Resources Division of Water Resources Collection System Sanitary Sewer Overflow Reporting Form Division of Water ResourcesCollection CS-SSO PART I: This form shall be submitted to the appropriate DWQ Regional Office within. five business days of the first knowledge of the sanitary sewer overflow (SSO). Permit Number: WQCS00013 (WQCS# if active, otherwise use WQCSD#) Facility: Cary Collection System Incident #: _ 202200983 Owner: Town of Cary City: Cary County: Wake Region: Raleigh Source of SSO (check applicable): Sanitary Sewer ® Pump Station / Lift Station SPECIFIC location of the SSO (be consistent in description from past reports or documentation - i.e. Pump Station 6, Manhole at Westall & Bragg Street, etc): 8921 Hoily Springs Rd, Apex, North Carolina, 27539 _ Manhole #: SP76011061 Latitude (Decimal Degrees): Longitude (Decimal Degrees): Incident Started Dt: _ 06/22/2022 Time 11:30 am incident End Dt: 06/22/2022 Time: 01:02 pm (mm-dd-yyyy) (hh:mm AM/PM) (mm-dd-yyyy) (hh:mm AM/PM) Estimated Volume of the SSO: 3,759 gallons Estimated Duration (Round to nearest hour): 1:32 hours Describe how the volume was determined: Sewer Spill Estimation Guide using spill area, observed flow, and creek condition Weather conditions during the SSO event: Clear and sunny Did SSO reach surface waters? (Z Yes 0 No ® Unknown Volume reaching surface waters (gals): 2076 Surface water name: Camp Branch Did the SSO result in a fish kill? R1 Yes ❑ No ® Unknown If Yes, what is the estimated number of fish killed? 88 SPECIFIC cause(s) of the SSO: [0 Debris in line 24 hour verbal notification (name of person contacted ): Eric S Rice Z DWR ® Emergency Mgmt Date (mm-dd-yyy): 06/23/2022 Time (hh:mm AM/PM): _ 08:52:00 am If an SSO is ongoing, please notify the appropriate Regional Office on a daily basis until SSO can be stopped. Per G.S. 143-215.1 C(b), the responsible party of a discharge of 1,000 or more of untreated wastewater to surface waters shall issue a press release within 24-hours of first knowledge to all print and electronic news media providing general coverage in the county where the discharge occurred. When 15,000 gallons or more of untreated wastewater enters surface waters, a public notice shall be published within 10 days and proof of publication shall be provided to the Division within 30 days. Refer to the reference statute for further detail. The Director, Division of �iVater_Resources`mav take enforcement action for SSOs that are required to be rerJorted toDivision unless it is demonstrated that: 1) the discharge was cause by sever natural conditions and there were no feasible alternative to the discharge; or 2) the discharge was exceptional, unintentional, temporary and caused by factors beyond the reasonable control of the Permittee and/or owner, and the discharge could not have been prevented by the exercise of reasonable control. Part li must be completed to provide a justification claim for either of the above situations. This information will be the basis WHETHER OR NOT PART 11113 Cti,AdiPt E t'EL7_ < 51Ci' A li'c' tS '� t ii9l s L feT THE END OF THIS FORM CS-SSQ Form Page 1 PART 11: ANSWER THE FOLLOWING QUESTIONS FOR EACH RELATED CAUSE CHECKED IN PART 1 OF THIS FORM AND INCLUDE THE APPROPRIATE DOCUMENTATION AS REQUIRED OR DESIRED COMPLETE ONLY THOSE SECTONS PERTAINING TO THE CAUSE OF THE SSO AS CHECKED IN PART I (In the check boxes below, NA = Not Applicable and NE = Not Evaluated) A HARDCOPY OF THIS FORM SHOULD BE SUBMITTED TO THE APPROPRIATE DWR REGIONAL OFFICE UNLESS IS Debris in line What type of debris has been found in the line? A piece of concrete construction debris was lodged in the sewer line Concrete appeared to be a portion of a concrete plu removed from a manhole. Suspected cause or source of debris. Past construction and connection of sewer line to sanitary sewer manhole Are manholes in the area secure and intact? ® Yes No NA ❑ NE When was the area last checked/cleaned? 12/1 /2021 Have cleaning and inspections ever been increased at this location due to previous Yes ® No F NA ❑ NE problems with debris? Explain: No issues were identified in the past regarding obstructions abnormal sewer operation or construction debris in this sews line segment. Are appropriate educational materials being developed and distributed to prevent futi Yes ® No ❑ NA [:] NE similar occurrences? Comments: No educational materials were distributed to customers due to construction debris being the cause of the blockage. sty em Visitation ORC ® Yes Backup [] Yes Name: Donald B. Smith Cert# 1001030 Date visited: 6/23/2022 Time visited: 5:00 PM CS-SSO Form page 2 How was the SSO remediated (i.e. Stopped and cleaned up)? A hydraulic iet was used to clear the blockage The concrete construction debris was intercepted and removed from the sewer line. The sewer line was video inspected to ensure the blockage was completely cleared and all concrete pieces were removed. A depression around the manhole that spilled allowed approximately 1 600 gallons to pond with the remainder flowing to an unnamed tributary to Camp Branch. The ponded sewer was pumped back into the sewer system disposal and treatment. Potable water was used to flush the ground and stream The sewer spill and cleanup resulted in fish kill of 88 small minnows that were collected for disposal Debris was picked up and powdered lime was applied to the around at the site of the sewer spill to treat the soil As a representative for the responsible party, I certify that the information contained in this report is true and accurate to the best of my knowledge. Person submitting claim: Donald Bradley Smith Date: 06/27/22 12:15 Signature: Telephone Number: 9 k ,;, - Title Any addition information desired to be submitted should be sent to the appropriate Division Regional Office within five days of f knowledge of the SSO with reference to the incident number (the incident number is only generated when electronic entry of th form is completed, if used). CS-SSO Form Page: 3 June 23, 2022 Consti'uction Debris Causes Seer Spill in Carr On the morning of June 22 2022. Cary responded to a 3,759-gallon sewer spill near 8921 Holly Springs Road. The spit: is the result of a piece of concrete construction debris lodged in the sewer line. A portion of the spill accumulated in a depression around the manhole that spilled. -he accumulated sewage was pumped back into the sewer system for disposal and treatment. The spill was cleaned up and the area flushed with water. CARY NC — A sewer spill in Cary occurred the morning of June 22, 2022 behind 8921 Holly Springs Road. Cary staff responded to the alert that came in and 11.30 a.m. and stopped the spill at 1 02 p-m. The overall spill volume was 59 gallons, which flowed into an unnamed tributary to Camp Branch. The spill was caused by a piece of concrete construction debris that restricted flow in the sewer line resulting in a backup and manhole overflow. 11oproximately 1,600 of the 3,759 gallons accumulated in a depression around the manhole with the remainder reaching the stream. The accumulation on the ground was pumped back into the sewer system for disposal and treatment and the ground was cleaned by flushing with water. The sewer spill and cleanup activities affected around 80 small fish. As required by law. additional notification has been made to the State Department of Environmental Ouaiity., ti{rho Mil review the incident. North Carolina General Statutes require public notice n the form of a news release issued by wastewater utility operators within 24 hours of the detection of a wastewater overflow of 1,000 gallons or greater that also reaches surface waters Paid advertisements are also necessary for spi-ls of 15,000 gallons or greater. For more on Cary's 990-plus miles of wastewater pipelines or information on how to report a sewer spill, visit or gall 311 in Cargo or 1919) 469- 4000 from outside Town Limits. 0 an's � to z� )u have specific questions about To­.i services or operations, dial 311 anywhere in Cary. (919) 469-41000 outside town limits, or email a