39_Good Housekeeping Education and Training SOP

Standard Operating Procedures:
Pollution Prevention and Good Housekeeping:
Education and Outreach Program
GREENSBORO
NORTH CAROLINA
Water Resources Department
Stormwater Management Division
April 2022
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Education and Outreach Program

REVISION LOG
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Education and Outreach Program

Table of Contents
Section1: Introduction..................................................................................................................4
Section 2: Evaluation of Existing Peer City MS4 Programs........................................................ 4
Section 3. Evaluation and Update Greensboro's GHP Training Program ............................4
Section 4. Training Implementation...................................................................... 5
Water Resources................................................................................ 5
Citywide.......................................................................................... 5
In person training............................................................................... 6
Other Departmental training................................................................... 6
Section 5. Training Recordkeeping....................................................................... 7
Appendix A: for the Municipal Employee Training Efforts for NC Phase I and Phase II Program
Review......................................................................................................... 9
Appendix B: Training Resources Water Resources Safety Training ............................... 10
Appendix C. Training Log Sheets....................................................................... 11
Appendix D. High and Medium Risk Facilities......................................................................... 12
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Section 1. Introduction
The purpose of the Pollution Prevention and Good Housekeeping Program (GHP) training is to
educate municipal employees on how to prevent and/or reduce stormwater pollution and to
incorporate pollution prevention techniques into municipal operations that drain to the Municipal
Storm Sewer System (MS4). The main goal of this training is to provide the Learning
Management System (LMS) training once per year to all City of Greensboro employees as well
as to all new city employees during their initial six months of employment.
Section 2. Evaluation of Peer City MS4 Programs
In order to create and maintain a successful training plan for the City of Greensboro GHP, other
Phase 1 municipalities (and as time allows Phase 2 municipalities as well) will be contacted once
per permit cycle by the Water Resources Public Education Coordinator, to inquire about their
current training processes. See Appendix A for the "Municipal Employee Training Efforts"
document for NC Phase I and Phase II Program Review. This document will describe the efforts
made by each municipality contacted as well as keeping an updated list of contact information
for the person or team responsible of the GHP municipal training.
Once communication has been established, employees can inquire about their MS4's current
training plans, as well as the format and type of resources (videos, presentations, training
materials, etc.) they are currently using. All of this information should be documented.in the
"Municipal Employee Training Efforts..." document.
For reference: List of MS4 Permitees, maps and MS4 areas can be found here:
https:Hdeq.nc.gov/about/divisions/energy-mineral-and-land-resources/stormwater/stormwater-
program/npdes-ms4-0 (hgps:Hdeq.nc.gov/media/11700/download).
Section 3. Evaluate and Update Greensboro's GHP Training Program
Greensboro will evaluate their own training program once per permit cycle to see if it meets
other MS4 municipality standards. If Greensboro's program meets the average standards, no
changes will be made. Otherwise, if the average standards are not met, the Water Resources
Public Education Coordinator and the Water Quality team will have to make the necessary
changes.
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Education and Outreach Program

Section 4. Training Implementation
Water Resources Training
Current Water Resources (WR) employees receive their annual GHP training through the
Monthly Safety training videos every March. Every year, before the Employee Safety training
yearly calendar is sent out to all WR employees, communication with the Departmental Safety
Administrator should be established about adding the GHP training to the calendar (Appendix
B). Any edits and/or corrections done to the training material should be communicated and sent
out to the Safety Administrator by mid -December, of the previous year.
Note: The Water Resources employee training only included the EXCAL VISUAL 30 minute
training video for 2021, not the city-wide LMS training that includes the initial, the final
assessment questions and the video. Water Resources transitioned to city-wide training in May
2022.
Note: At the end of this permit cycle, make sure the existing Municipal Pollution Prevention 11-
min training video is in the folder (Y:\Business\by staff\RobertsL\Stormwater\Good
Housekeeping), download a final report, and delete it from the Locator. Replace it with a new
Greensboro -specific Municipal Pollution Prevention training.
Citywide Training
Starting in May 2022 all non-WR employees will be assigned the LMS training on an automatic
annual basis. The training includes 5 general initial assessment questions, a 21-minute training
video from EXCAL VISUAL, and 10 final assessment questions from RAIN Check Employee
Quiz. This training video consists of:
• Municipal Separate Storm Sewer System (MS4)
• Stormwater Pollution Prevention Plans
• Spill prevention
• Spill control and response.
• Best management practices (BMP's)
• Proper vehicle fueling
• Proper vehicle and equipment washing
• Proper materials management
• Waste management
• Municipal facilities maintenance
• Proper Landscaping and grounds maintenance
All new employees will automatically be assigned the LMS training and will be required to
complete it within the first six months of hire. For questions and training updates, contact the
LMS Consultant I in the Human Resources Department.
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Education and Outreach Program

In -Person Training
If time and staffing availability allows, an additional training session will be offered to the high
and medium risk city facilities. This training will occur on a rotating schedule throughout the
permit cycle. These facilities will receive in -person and/or pre-recorded training tailored to their
specific operations and needs.
Other departmental training
Facilities in high and medium risk departments often have staff who facilitate training within
their departments. A list of those contacts is below and should be updated once per permit cycle
by the Stormwater staff.
Coliseum: Events ADP Roster - Mike Perdue
Engineering and Inspections: Business Center Manager - Ute Munro
Equipment Services: Assistant Manager - David Johnson
Field Operations: Environmental Compliance Specialist - Lorien Deaton
Fire: Assistant Fire Chief - Alex Gosset
Parks and Recreation: Park Management and Operations Manager - Ron McMillian
Police: Ronald Glenn Jr.
Transportation: Darrell Williamson
Section 5. Training Recordkeeping
Water Resources Training
After training has been completed, records of the number of employees that participated should
be found at:
http://waterrgportslreportslreportlBUSReports/Video%20Reports/Hit%2OCount%2OBy%2OMedi
a.
Records should be used to update the GHP training document, and should be saved in the:
Y:\Divisional_Shared\by_projects\Stormwater MS4 NPDES Audit Prep\Info Request from Tetra
Tech\Part 2 G-Poll. Prev. GHP Municipal Ops\Part II. G. 2 (h) GHP Training
Citywide Training
After training has been completed, a report will be run to capture a record of the number of
employees that completed the GHP training in the previous fiscal year. Stormwater staff may
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Education and Outreach Program

acquire these records through the Waternet Resource Locator
(hops://waternet/waterresourceslocator). Follow these instructions:
1. Click on Departmental Resource Training
2. Click Hit Count by Media,
3. Select the dates for the previous fiscal year,
4. Select Stormwater Public
5. Select Goodhousekeeping Training
6. Click Reports
The report will show the name, date and number of times each employee has completed the
training. Reach out to the LMS Consultant I in the Human Resources Department Records to
provide the final report. These reports should be saved in the Good Housekeeping Programs
Training folder in the Divisional shared drive. Records should be used to update the GHP
training document:
In -Person Training
After training has been completed records of the number of employees that participated should
be found at https://waternet/waterresourceslocator. Records should be used to update the GHP
training document.
Other departmental training
There is ongoing communication from the Water Quality team with other departmental contacts
about their own training. Records of that training are sent to the WQ team throughout the fiscal
year.
Appendices:
Appendix A: for the Municipal Employee Training Efforts for NC Phase I and Phase 11 Program
Review.
Appendix B: Training Resources
Water Resources Training Video - http://watemet/bus/video/?id=331
LMS Training Video and Questions - https://cogncprod-
mg02.cloud.infor. com/infor/4ca2a5bb-8696-4263-8c50-dfl4c9cf3dda
Other Department's Training Presentations/Videos
Appendix C. Training Log Sheets
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Education and Outreach Program

Appendix D. High and Medium Priority Departments
Appendix A
City
Contact
Phone
Email
Training Efforts
Raleigh
Mark
(919)
[e-mail]
Mostly classroom style with Power Point,
Senior
996-
Q&A, etc. Some attempt at doing
4012
training during new employee
orientation.
Winston-
Hanna
336-
[e-mail]
All new city employees are trained in
Salem
Miller
747-
new employee orientation. Training
6960
includes — 15-minute video and a
booklet.
Additional department specific training
by Stormwater staff, includes priority
departments (sanitation, Fleet Services
and CityLink (our call center who
answers our stormwater hotline) where
the Rain Check video is watched.
High Point
Derrick
(336)
[e-mail]
Classroom style training — show Storm
Boone
883-
Watch video, then have a Q&A session.
2455
Charlotte
Craig
(704)
[e-mail]
Created a computer -based training
Miller
336-
module consisting of video, Power Point
7605
slides with voiceover, and a quiz. The
module is assigned to municipal facility
and operations employees and can be
completed individually. Training
software tracks completion and
produces reports. Still conduct some
classroom style training for certain
facilities. We also have Municipal
Employee Stormwater training videos
from Excal video called "Storm Watch"
and "Rain Check". Some facilities
(wastewater plants and airport) conduct
their own training because they have
knowledgeable staff who can do it. We
also created a 9-minute IDDE training
video for more general employee use
called "Water Watchers", which focuses
on types of illicit discharges/connections
and how to detect and report them. We
show the video at employee meetings
across the City. The City has most
recently completed Environmental
Sustainability training modules on
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Education and Outreach Program

various environmental topics, including
Stormwater/Water Quality, which will be
assigned to certain employees and made
available to all employees.
Fayetteville
Beth
(910)
[e-mail]
Mostly classroom style training; on a
Brown
433-
limited basis they have provided training
1071
materials to department Supervisors and
had them conduct training; also on a
limited basis they have viewed EPA &
Center for Watershed Protection
webcasts; also have Storm Watch videos.
Durham
John
(919)
[e-mail]
% hour "Stormwater 101" training
Cox
560-
[e-mail]
session during monthly new employee
Jim
4326
training; also do site -specific train-the-
Azarelo
trainer efforts for Supervisors at
municipal facilities — each site is then
responsible for conducting annual
training for their employees.
Greensboro
Elea
336-
Eleazer.Reyna-
Created a computer -based training
Reyna
412-
[e-mail]
module within our City-wide Learning
Laine.Roberts@greensboro-
Ocampo
6202
Management System (LMS) consisting of
nc.gov
several Rain Check video chapters (21
Laine
336-
minutes), introduction of the training
Roberts
373-
and the NPDES permit, with five initial
4601
question and ten final assessment
questions from the Rain Check quiz. The
module is assigned to all City employees
annually and can be completed
individually. The training can also be
facilitated within a group with paper
quizzes. Training software tracks
completion and produces reports. Water
Resources staff have their training
assigned to them through the
department wide monthly training
schedule.
Wilmington
Dave
(910)
[e-mail]
Mostly classroom style training with
Mayes
341-
Power Point
5880
Stromwater
Danica
336-
Danica Heflin
The Rain Check 30 min video is available
SMART
Heflin
904-
[e-mail]
for direct education partners online as
0330
well as in person post COVID. The
Pollution Prevention Quiz and
acknowledgement form is also online.
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Education and Outreach Program

Appendix B
2022 Monthly Employee Safety Training
Month I
Trainina REquiremerru
'—impaRTAw NOn c SToRmuUATER Goo i4avSfK fPwG & Spcc TRA1NiArG FOR rmE h+TOltTH OF VMRCN
202215 AArAhll4UAt RFQUIRFMENT FOR ALL EmpLoYFE5 PER rYE curs R'PAES PERA4i —
_an_lar7
Saf Topic:
Er nomics Sli s &Trips/Strains & Sprairks
External Video:
Avoid Back & ire In'uries
ExternalVideo:
&traim &Svrains
External Video:
Don't Slip. C,etaGri
February
Safety Topic:
Cold Stress
Reading:
0SI-LACold 5'tress uick Card
External Video:
Cold Weather Safety Ti s
r-la-cn
Safety T iG
Storm aterGDod Housekeeping Training
Video:
Storrnwater Good Housekeepirm Trainin Video
.SF'CC Trai ni ng:
[Only review
relevant
presentations}
Mitdiell SPCC Powe oint
Townsend SPCC Pbwerpoint
TZO SPCC PowerPoint
Operations Lift Station SPCC PowerDoirrt
L�F-r
Safety Topic:
Noise HazardS
SOp:
10060x Heari nF-Conservation PrDuann
External Video:
Ear Protecti on
r•=Y
Topic:
Mental Hearth Awareness
Ex-terna PDF:
Mental Health In The Workplace CDC Article
1 n :
Safety T iG
Safety Shoe Pm4iicy
SOP:
100etvShoe Policy
Safety Topic:
Heat Stress
SOP:
5070x City of Greensboro Heat 5'tress Poli
External Video:
Avoi d Heat 11 lrress & In' ury
illn
SWW T iG
Luck Out Tag Out
SOP:
8000x Lock Out Tag Out
SePtember
Safety Topic;
Hurrlcanes/Tonmados
Reading:
Quick Action Bi nd er 7 - Hurricane
Reading:
QuIrk Action Bi nd er 10 -Tornado
October
Safety T ic:
Active Shooter /WorkplamViollence
Reading:
Quirk Action Binder 5- Active Shooter
External Video:
Active Shooter Pre aredness
Nc--:--mDcr
Safety T ic:
In-u ehide Avoid Near Miss Reporting uirernerrts
SOP:
3000x Accidents & Iniury Procedures
Forms:
3010x Vehicle Accldent Report Form
3030x Near Miss Report Form
4000x A€ddent & Iniury Investi ation Form
4030x Emplovee Inlury Revortirw Form
4040x Supervisor In mury R in• Form
December
Wety Topin
Safe Drivirg & Work Zone Safety
Sop:
Vehidle And Traffic -We ui ment Barkin
Video:
Work Zone Safetw
++R&41U�ff PTO hxwnth a Prc gram Points for the 21-22 (Y ore os follows:
ZSOO points = 4 howl PTO
ZSU0points = Shours PTO
Each monthly troineng topic is Worth 100points!
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Education and Outreach Program

Appendix C. Training Log Sheets
r
Municipal Pollution preVentiDn: Good Housekeeping Program12021
64, . j
4REEPIR- 4
PLEASE COMPLETE AND RETURN TMS FORM TO THE STORMWATER
DIVISION
Date Farm Submitted:
Department:
Total number of participants:
I have reviewed the Munic4md Pollution Prevention: Good Housekeeping Prograw training
material_ I fully understand the components of the program and the dedication needed of all
municipal employees_
Print Name: Lawson: Date:
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if you should have Day questions or need further as mtamc, please contact the Stormwater
Management Division, 336-373-205 5
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Education and Outreach Program

Appendix D. High and Medium Risk Facilities
SiteName
Type
Address
Rank
Bryan Park Complex
Magnet Park
6275 BRYAN PARK RD
H
Parks and Recreation Maintenance
Office and Operations
320 E FRIENDLYAVE
H
City Fueling Station &Salt Barn
Office and Operations
69W DOWNWIND RD
H
Parks and Recreation Maintenance
Office and Operations
316 E FLORIDAST
H
Tanger Family Bicentennial Gardens
Public Garden
1105 HOBBS RD
H
Greensboro Coliseum
Special Facility
1921 W LEEST
H
Forest Lawn Cemetery
Cemetery
3901 FOREST LAWN DR
M
Caldwell Park
Community Park
3211 W CORNWALLIS DR
M
Carolyn Allen Park and Athletic Complex
Community Park
3510 DRAWBRIDGE PKWY
M
Fire Station #01
Fire Station
1514 N CHURCH ST
M
J. Edward Kitchen Operation Center
Office and Operations
2502S ELM-EUGENEST
M
Transfer Station
Office and Operations
5310 BURNT POPLAR RD
M
Greensboro Arboretum
Public Garden
401ASH LAND DR
M
Jaycee Park
Regional Park
3802JAYCEE PARK DR
M
Country Park
Regional Park
3905 NATHANAEL GREENE DR
M
Barber Park
Regional Park
1500 DANS RD
M
11 e ste r, Oka T Pa rk
Regional Park
8WAILANTHUSST
M
Curb Market
Special Facility
50IYANCEYVILLEST
M
Natural Science Center
Special Facility
4301 LAWNDALE DR
M
Greensboro Arts Center
Special Facility
200 N DAVIEST
M
Gillespie Golf Course
Sports Facility
306 E FLORIDAST
M
Mitchell Water Treatment Plant
WaterfSewer Facility
1041 BATTLEG ROU N D AVE
M
Lake Townsend Treatment Plant
WaterfSewer Facility
6269 BRYAN PARK RD
M
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