NCS000331_Appendix C (ONUS SSO SOP)_20210517

Id North
Utility Services, Inc.
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Sanitary Sewer Overflow (SSO) Standard Operating Procedure
PURPOSE
To effectively respond to and remediate sanitary sewer overflows to protect public health and the environment and
to comply with all regulatory requirements
Sanitary sewer overflows can be caused by numerous events and/or obstructions including substantial rain events,
root intrusion, grease buildup, etc. The best practice to eliminate or minimize SSOs is through preventive
maintenance. If an SSO does occur, it is the responsibility of the utility to respond as quickly as possible to mitigate
the SSO and reduce and remove the hazard.
Definitions
Sanitary Sewer Overflow — Discharges of raw sewage from municipal sanitary sewer systems or from privately
owned sewer collection systems. SSOs can release untreated sewage into basements or out of manholes and onto
city streets, playgrounds, and into streams before it can reach a treatment facility. SSOs are often caused by
blockages in sewer lines and breaks in the sewer lines.
Waters of the United States — As defined by the Clean Water Act, 40 CFR 230.3(s)
All waters which are currently used, or were used in the past, or may be susceptible to use in interstate or foreign
commerce, including all waters which are subject to the ebb and flow of the tide;
1. All interstate waters including interstate wetlands;
2. All other waters such as intrastate lakes, rivers, streams (including intermittent streams), mudflats, sandflats,
wetlands, sloughs, prairie potholes, wet meadows, playa lakes, or natural ponds, the use, degradation or
destruction of which could affect interstate or foreign commerce including any such waters:
(1) Which are or could be used by interstate or foreign travelers for recreational or other purposes; or
(ii)(From which fish or shellfish are or could be taken and sold in interstate or foreign commerce; or
(iii) Which are used or could be used for industrial purposes by industries in interstate commerce;
3. All impoundments of waters otherwise defined as waters of the United States under this definition;
4. Tributaries of waters identified in paragraphs (s)(1) through (4) of this section;
5. The territorial sea;
6. Wetlands adjacent to waters (other than waters that are themselves wetlands) identified in paragraphs (s)(1)
through (6) of this section; waste treatment systems, including treatment ponds or lagoons designed to meet
the requirements of CWA (other than cooling ponds as defined in 40 CFR 423.11(m) which also meet the
criteria of this definition) are not waters of the United States.
Waters of the United States do not include prior converted cropland. Notwithstanding the determination of an
area's status as prior converted cropland by any other federal agency, for the purposes of the Clean Water Act, the
final authority regarding Clean Water Act jurisdiction remains with EPA.
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REFERENCES
A. 40 Code of Federal Regulations (CFR) Part 122-124. The Clean Water Act, 1969.
B. North Carolina General Statute 143.215.1
C. Title 15A, North Carolina Administrative Code, Subchapter 2H .0100-.0200
D. NC DENR Wastewater Collection System Permit # WQCS00029.
SCOPE
This procedure applies to all Old North Utility Services, Inc. (ONUS) employees that may deal with SSOs. At a
minimum, these procedures will be reviewed on an annual basis or whenever revised guidance from state or federal
authorities dictates a revision is necessary.
RESPONSE TIME REQUIREMENTS
Utility Outage or Spill Response Time: Upon notification of a spill or utility outage in the cantonment area, ONUS
shall respond and take action to safeguard life and the property within the following time limits:
Spill Occurs:
Response Time
Normal Duty Hours
0.5 Hours
(0700 —1700)
Off -Duty Hours
1 Hour
(1700 — 0700)
Remote Areas, On -Duty
1.5 Hours
( > miles outside cantonment)
Remote Areas, Off Duty
2 Hours
Procedure
1. Initial Service Call
a) Calls received during normal business hours (07:30-16:30) shall be documented by office personnel and
be forwarded to the supervising utility worker.
b) When a report of an SSO is received, the supervising utility worker should be notified immediately and
advised of the location of the spill.
c) All required service call information should be documented.
2. Initial Response
a) The first responder should respond immediately and confirm the SSO.
b) Once SSO is confirmed, implement all necessary safety measures including road closures, barricading
area, etc.
c) Contain spill as much as possible. (See Containment Procedures)
d) The first responder should observe and document the estimated volume of the SSO.
e) If any wastewater reaches the surface waters of the state, poses a threat to human health or the
environment, or exceeds 1,000 gallons, it must be reported to North Carolina Department of
Environment and Natural Resources (NCDENR) within 24 hours. (See SSO Affecting Waters of the State
and SSO Reporting Procedures)
f) Take photographs of area for documentation.
g) Determine corrective actions to be taken and execute.
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3. Implementation of Corrective Actions
a) Determine cause of SSO and restore the flow as soon as possible.
b) Check downstream manhole for flow and accessibility.
c) Mobilize vacuum/combo truck or jetter trailer.
d) Try to break loose obstruction from downstream manhole.
e) Should conditions warrant and responders are unable to restore the flow, the supervisor shall contact
qualified, emergency subcontractors (list attached).
f) If flow cannot be restored, bypass pumping may need to be installed and further planning will be
needed to correct the problem.
4. Clean-up
a) If flow cannot be restored, bypass pumping may need to be installed and further planning will be
needed to correct the problem.
b) Apply lime to all affected areas.
c) Take photographs of area for documentation.
d) Provide notification to regulatory agency and local environmental office of completed corrective actions
and clean-up.
e) If the SSO was determined to be greater than 15,000 gallons or have the potential to affect public
health, a public notification must be executed.
5. Follow-up Once Flow is Restored
a) Schedule wastewater line to be cleaned and visually inspected with CCTV equipment.
b) Document inspection and determine if further action is necessary. If so, schedule as needed.
CONTAINMENT
Immediately upon SSO discovery, ONUS employees shall be to assess the situation and mobilize resources necessary
to remove any blockage, contain the SSO, and stabilize the overflow condition. Notification should be made to the
ORC at this time. As soon as the extent of the SSO has been determined, a containment berm or a dam should be
established at the lower edge of the SSO or at an area that meets the needs of containment and clean up
operations. The containment dam should be large enough to prevent breaching in dry weather conditions.
SPILLS INVOLVING ASPHALT OR CONCRETE
1. Set up containment at or near any threatened storm drainage system; every attempt should be made to
prevent the spill from entering the drainage structures.
2. Spread dry sand or absorbent material to a depth of 1 inch. Let stand for one hour and sweep up. If moisture or
grease is still present, repeat.
3. After removing the contaminated material, wash down the area with high water pressure and a mild bleach
solution and then pump residue back into the sewer system. Transport wet sand to the Sampson County Landfill
for disposal.
If the spill enters a storm drainage structure, a Reportable Spill has occurred and therefore a Spill Report should be
filed with NC DWQ and treated as a SSO affecting Waters of the State. Reported volumes would include the initial
estimated spill + plus flush water - minus the calculated amount removed prior to storm drain entrance.
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FORCE MAIN OR INACCESSIBLE GRAVITY SEWER SPILL
In the event a spill occurs at a pump station with no bypass capability or at a force main or gravity sewer where no
access to a dump point exists, pump and haul or bypass operations shall be considered. Where pump and haul
operations are deemed the best solution, wastewater will be collected from the closest tanker access point for
continuous loading operations. Consideration should be made for traffic control, noise, access, etc. A Pump & Haul
Record Form must be completed for each load. If ONUS does not have the internal capabilities of containing the
SSO, an outside contractor shall be used. See below for a list of pump providers and pump and haul tanker services.
24 hour Pump Service Providers
1. Godwin Pumps Phone # [phone]
2. MSP Rental Phone # [phone]
24 hour Puma and Haul Tanker Services
1. Total Environmental Phone# [phone]
2. Hydrostructures Phone# [phone]
3. Porter Scientific Phone # [phone] (Josh Locklear)
910-827-1767 (Freda)
**See attached Pump and Haul Record Form
SPILLS INVOLVING ASPHALT OR CONCRETE
1. Set up containment at or near any threatened storm drainage system; Every attempt should be made to
prevent the spill from entering the drainage structures.
2. Spread dry sand or absorbent material to a depth of 1 inch. Let stand for one hour and sweep up. If moisture or
grease is still present, repeat.
3. After removing the contaminated material, wash down the area with high water pressure and a mild bleach
solution and then pump residue back into the sewer system. Transport wet sand to the Sampson County Landfill
for disposal.
4. If the spill enters a storm drainage structure, a Reportable Spill has occurred and therefore a Spill Report should
be filed with NC DWQ and treated as a SSO affecting Waters of the State. Reported volumes would include the
initial estimated spill + plus flush water - minus the calculated amount removed prior to storm drainentrance.
SSOs AFFECTING WATERS OF THE STATE
1. Take conductivity and dissolved oxygen readings of the receiving stream to determine the proper placement of a
dam within the intervals on the Conductivity Readings Form. While taking the conductivity readings, be sure to
notate them on the Spill & Conductivity Reporting Form. The following items shall be considered when
determining dam location:
a. Proximity to manhole
b. Accessible to jet/vacuum truck
c. Lowest measured conductivity reading
2. Build the dam using dirt that is capable of handling creek and hydrant flow without breaching during dry
weather conditions. Position two pumps at the dam capable of handling creek and hydrant flow with one pump
in use and the second as backup. Have a backhoe at the site with additional material at all times so that the
earthen dam can be rebuilt if a breach does occur. Pump SSO release from the dam into the manhole.
3. Put up warning tape, "Danger Do Not Enter" from the SSO site to the pump site on both sides of the creek in
populated areas. In unpopulated areas restrict access where there is any chance of human contact with the
SSO.
4. Flush the stream with de -chlorinated hydrant water to remove wastewater from creek. Continue to pump and
flush the stream until the conductivity readings are equivalent to the higher of either upstream or hydrantwater
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readings. Make sure that all readings taken during cleanup are recorded on the Spill & Conductivity Reporting
Form and taken within the intervals listed on the form.
5. If there is rip -rap in the creek, wash down with high water pressure until there is no noticeable waste residue
remaining on or within the rip -rap structure.
6. If the creek flows into a body of water used for recreation and/or drinking water supply, notify the affected
officials as soon as possible.
7. Continue periodic monitoring of conductivity and Dissolved Oxygen readings. All additional readings should be
notated on the Spill and Conductivity Reporting Form. Take an upstream and downstream fecal coliform every
24 hours as needed until the waterway is restored to pre -event condition.
SSO NOT REACHING WATERS OF THE STATE
1. In open areas spread powdered lime heavily over the spill site, till into the ground and then repeat the
procedure again but not within 24 hours of predicted rain fall event.
2. Seed the disturbed area and place straw over the tilled area. Soil may need to be removed and replaced with
clean fill material for a large spill where the ground has become saturated.
SSO REPORTING PROCEDURES
1. Before any SSO is reported to the state, the ORC or the Backup ORC must visit and evaluate the spill site within
24 hours. Once evaluated, a panel consisting of O&M and EH&S shall discuss the spill, determine estimated
volumes and determine causes before calling the Division within the 24 hour time frame.
2. Upon discovery of a possible SSO, ONUS employees shall notify the Collection ORC, Back up ORC, Superintendent,
Assistant Superintendent, or the Environmental Health and Safety Supervisor.
Name
Title
Number
Corey Locklear
ORC
910-237-8729
Tim Smith
Back -Up ORC
910-973-1918
Adam Loughman
Superintendent
910-237-8695
Walter Willoughby
Assistant Superintendent
910-709-7565
Amanda Owens
EHS Supervisor
910-237-8740
3. The individuals listed above will be the Point of Contact between ONUS and the NC DWQ, Ft. Bragg or the
Division of Emergency Management on SSO matters. These individuals will report overflows from any sewer line
or pump station, or the bypass of any wastewater treatment system or any component thereof. If Media
communications become necessary, Brannon Richards will be the POC for all Media questions.
4. Reportable spills must be called into NC DWQ (910-433-3300) within 24 hours of first knowledge of discharge.
Hughie White or Paul Rawls with the Fayetteville Regional Office should be contacted during normal business
hours. The date, time, incident number and person contacted must be documented on the Spill ReportForm.
5. During weekends and holidays when DWQ cannot be reached, The Division of Emergency Management must be
called at 1-800-858-0368. Spill Report is documented the same way as during normal business hours. Upon
arriving to work on the first business day after the spill, DWQ must be contacted and given the reported spill
incident number.
6. All spills must be reported to Russell Castillo, ONUS COR, at 910-303-0602. Camp MacKall spills also need to be
reported to RB Gardner 910-432-3156.
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7. For every spill that occurs, the responsible employee cleaning up the spill will be responsible for filling out the
ONUS Spill Incident Report Form and turning it in to the ORC.
8. The ORC/Backup ORC should be notified immediately so they have an opportunity to visually seethe spill. This
will allow the ORC to provide better estimated volumes. They are also required by the Collection System Permit
to visit the site.
9. The Environmental Health and Safety Supervisor must fill out the State approved Sanitary Sewer Overflow Form.
A legible copy will be faxed within five (5) days to NCDENR, Fayetteville Regional Office (910-486-0700) and the
Fort Bragg COR (910-396-9666). If the Environmental Health and Safety Supervisor is unavailable, the ORC will
ensure that the necessary paperwork is completed. A copy of the report shall be filed in the Spill Report Binder
for ONUS's records. Records of spills, including those that are not required to be reported will be maintained for
at least three (3) years and will be made available to NCDENR staff upon request.
Summary of Reporting Requirements
SSO Event
Reporting Requirements
All Discharges
Immediately report to ORC
Discharge >1,000 gallons
Report to state within 24 hours, Spill Report faxed within 5 days
Discharge to Waters of the State,
Report to state within 24 hours, Spill Report faxed within 5 days
including storm drains
Report to DPW-WMB within 24 hours.
Discharge >1,000 gal to Surface Water
1. Report to state within 24 hours, Spill Report faxed within 5 days
2. Press release within 48 hours of first knowledge to the Paraglide
Newspaper
Discharge >15,000 gal to Surface Water
1. Report to state within 24 hours, Spill Report faxed within 5 days
2. Press release within 48 hours of first knowledge to the Paraglide
Newspaper
3. Certified public notice within 10 days and proof shall be
provided to the Division within 30 days
AVAILABLE MATERIALS FOR SSO
Portable Generators
Drop Cords
Portable Electric Lights
Electric Submersible Pumps
Gas Mud Pumps
Powdered Limestone
Fire Hose Sections
Water Quality Stream Monitoring Devices
Sewer Jet
Vacuum Truck
Tractor Backhoe
Dump Trucks
Flex Suction/Discharge Hose
Tiller
Dechlorination tablets
Dissolved Oxygen/pH/Conductivity Meter
Make: HACH
Model: HQ40d
Dissolved Oxygen-LCD readout, battery operated
Make: Yellow Springs Instrument (YSI)
Model: 85
At the present, ONUS does not have a certification for field analysis of pH, DO, or conductivity.
SSO TELEPHONE CONTACT NUMBERS
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NC DENR
910-433-3300
DWQ (/Paul Rawls)
NC Division of Emergency Management
800-858-0368
ONUS
910-495-1311
ONUS Primary
910-237-8687
ONUS Secondary
910-237-8689
Corey Locklear (ORC)
910-237-8729
Tim Smith (Back-up ORC)
910-973-1918
Adam Loughman (Superintendent)
910-237-8695
Walter Willoughby (Assistant Superintendent)
910-910-709-7565
Amanda Owens (EHS Supervisor)
910-237-8740
Brannon Richards (Utility Manager)
910-723-5749
Russell Castillo (FB COR)
910-303-0602
Randy Fredericks (FB QA/WC)
910-309-7869
Jim Duncan (FB WMB)
910-908-5881
Shannon Weston (FB Environmental)
910-315-4238
Audrey Oxendine (FB Environmental)
910-432-8464
FB Preventive Medicine
910-396-5882
Fort Bragg Wastewater Treatment Plant
910-436-2836
Moore County Public Utilities
910-947-6315
Moore County Wastewater Plant
910-281-3146
Southern Pines Water Treatment Plant
910-692-1983
910-281-4719
Paraglide (Fort Bragg News Paper)
910-396-6991 or 6817
[e-mail]
910-396-2178 Fax
Camp Mackall
Staff Duty NCO
910-432-5121
910-396-8633
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910-303-4703
Security
910-396-1745
RB Gardner
910-432-3156
RB (Home)
910-281-0772
CO E
910-43
2-5124
Picerne Military Housing
Colleen Franceschini, Assistant Director of Maintenance Operations 910-764-4532
Normady/Bastogne Gables 436-3125 27 Hunt St.
Jerome Reed Maintenance Supervisor 824-0980
Heather Mullins Manager 824-4304
Hammond Hills 436-4066 70 Bastogne
Claude Jordon Maintenance Supervisor 824-0985
Josephine Aurenius Manager 824-0094
Nijmegen 436-4743 2 Douve Place
Desi Blanks Maintenance Supervisor 824-0982
Brenda Anderson Manager 824-1326
Ste Mere Eglise 497-0510 7905 Sicily Drive
Vickie Joyner Maintenance Supervisor 824-0987
Dolly Fenstermacher Manager 824-4612
Corregidor/Bougainville 497-6255 301 N. Dougherty
Germel Hoffler Maintenance Supervisor 824-4602
Tonia Barnes Manager 824-4634
Casa blanca/AnzioAcres 495-0120 625 South Lucas
Billy Dixon Maintenance Supervisor 824-0986
Sandy Martin Manager 824-4631
Ardennes/Bataan 436-6054 101 Varsity Drive
Darrin Nunnery Maintenance Supervisor 824-0988
Kim Hanna Assistant Manager 824-1606
Biazza Ridge 487-0244 101 Graham Place
Donnie Smith Maintenance Supervisor 824-0983
Barbara Ording Manager 824-4635
Pope 764-5010 4 Packet Circle
Danny Debresen Maintenance Supervisor 824-1550
Craig Kennedy Manager 824-4606
Linden Oaks 764-5000 1 Hilltopper Drive
Mike West Maintenance Supervisor 309-4007
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William Booth Manager 824-4615
Id North
i i • Utility Services, Inc.
• ■ @ # A SuMldlarp- 4f Ainerltam Sates Ulilicy Sernces, linE_
WASTEWATER SPILL REPORTED AT FORT BRAGG
FORT BRAGG, NC, DATE — Fort Bragg's wastewater collection system experienced a wastewater overflow on DATE, at
approximately TIME.
According to Old North Utility Services, Inc. (ONUS), the spill of an estimated XXXX gallons occurred when a contractor
working on LOCATION struck a force main carrying the wastewater, which flowed into a storm drain. The incident lasted
for approximately hours.
The company found no evidence that the spill impacted surface water in the Cape Fear River Basin. However, as
required, ONUS notified the state Division of Water Quality on October 3. The agency is reviewing the matter.
ONUS owns and operates the wastewater system, providing service to Fort Bragg, Pope Air Force Base, and Camp
MacKall. This notice is required by North Carolina General Statutes Article 21 Chapter 143.215.0
Example -Notice of Sewer Spill
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Id Forth
U t i I m ity Services, Inc,
• * • A SubsidiiirY 4f American 54aw; Utility SerriLes, ]n{_
Spill and Conductivity Reporting Form
Location of Spill:
Time of Spill: AM or PM Date of Spill:
Time of Clearing Spill: AM or PM Date of Clearing Spill:
Cause of Spill:
Did spill reach surface water?: Time ORC was notified:
Conductivity/DO Readings
Initial DO
Initial
Conductivity
2nd
DO
2na
Conductivity
3rd
DO
3'd
Conductivity
Entry Point
Time Recd.
50'
Downstream
Time Recd.
100'
Downstream
Time Recd.
150'
Downstream
Time Recd.
200'
Downstream
Time Recd.
250'
Downstream
Time Recd.
"Note: 2nd and 3 r d readings are to be taken during cleanup.
"More readings may be necessary depending upon the size of the spill and the time period in which the stream is being
flushed to maintain water quality.
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00 Id Nofth
se
* ; Utility Services, Inc,
t • ■ @ # A Suasldlery of Amerlean Slates Utility Services, Inc
Pump and Haul Record
Date:
Page -of
Tanker
Company
Tanker
Capacity
Drivers
Name
License
Plate#
Destination
Time
Loaded
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040 Id Nofth
s Utility Services, Inc.
# • ■ • A SuMldlarr 10 Amerltan Siates UliIiSy SereKes, ]in,! -
Facility:
Owner: Old North Utilitv Services. Inc.
City:
Spill Incident Report Form
Incident#
Region: Fayetteville Regional Office
County:
Source of SSO Sanitary Sewer Pump Station
Specific Location of SSO (example: Lift Station # 1, manhole at Westall & Bragg, etc)
Incident Start Date:
Time:
AM or PM
Incident End Date: Time: AM or PM
Estimated Duration rounded to the nearest hour hour(s)
Estimated volume of the SSO gallons
Did SSO reach surface waters? Yes No
Volume reaching surface water gallons
Surface Water Name Did the SSO result in a fish kill?
If so, what is the estimated number of fish killed?
Specific Cause of the SSO:
Natural Disaster Grease Roots
Inflow & Infiltration Pump Station Equip Failure _Power Outage
Vandilism Debris in Line
Explaination:
Immediate 24-hour verbal notification reported to:
(Name)
DWQ Emergency Management
_Other
Date: Time: AM or PM
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