NCS000431_Street Dept Operations Summary_20190926

STREET DEPARTMENT
Operations Summary
The purpose of this summary is to identify departmental responsibilities and provide scheduling
of routine duties. Although this department is largely project oriented, certain routine tasks must
be provided in order to maintain the City's streets, sidewalks, drainage areas, fleet and public
facilities. Activities are under the direction of the Street Supervisor.
The Supervisor may delegate the responsibility of certain activities to Crew Leaders as provided
for within this operational summary.
This department consists of (4) nine full time employees which provide the following services:
• Street patching &repair
• Sidewalk construction & repair
• Curb & gutter construction
• Right of Way Maintenance
• Curb & Sidewalk maintenance
• Sign erection & maintenance
• City-wide construction projects
• Refuse collection assistance
• Street cleaning
• Parking lot maintenance
• Landscaping projects
• Manages street resurfacing projects
• Bridge & culvert maintenance
• Storm water maintenance and management
• Crosswalk maintenance
Drainage installation & maintenance
• Debris removal as necessary
• Any task as deemed necessary by the Director or Assistant

SCHEDULING
Work is scheduled on Fridays for the following week. Work orders and requests must be
scheduled in a timely manner by the supervisor and take president over projects when possible.
Separation of employees into nummum size crews will be initiated to allow more areas to be
addressed in a timely and productive manner.
When scheduling work, safety of the Public and Employees shall be a major consideration when
determining Crew size. Most activities will necessitate a minimum of two (2) employees to
insure employee safety. The Supervisor and Crew Leader shall determine Crew size prior to
work being scheduled
• Daily work begins @ 7:00 a.m.
• Crews shall be prepared to perform tasks as planned
• Morning break — consists of (1) 15 minute break
• No cafe or store for Crew unless authorized by Supervisor
• Lunch 12:00 a.m. to 1:00 p.m.
• End Work Day 4:00 p.m.
Since certain services are somewhat seasonal; assignment of personnel to these tasks ue
necessary to assure all responsibilities are being met.
The Supervisor following consultation with the Director or Asst. Director may adjust the work
schedule to address safety needs, emergency work and/or addressing project needs.
In order to address all areas more consistently the Department is divided into (2) Crews:
Maintenance Crew:
Signage Program
Sidewalk cleaning
Curb cleaning
Street cleaning/sweeping activity
Landscaping projects
Mowing
Parking lot maintenance
Downtown maintenance
Assistance to Const. Crew
Vehicle /Equipment cleaning and maintenance

Construction Crew
Sheet patching/maintenance
Ditch maintenance
Drainage construction
Sidewalk construction
Curb Project construction
R/W Maintenance
Special Construction Projects
Management/Oversight of Resurfacing Projects
Installation/Maintenance of Pedestrian Crossings & Markings
Assistance to Street Maint, Crew
Vehicle / Equipment cleaning and maintenance
Note: All Street Crews are responsible for addressing. emergency conditions such as snow events,
rain events, high wind events or any other City related emergency that may require assistance.

DETAILED DESCRIPTION OF JOB RESPONSIBILITIES:
Maintenance Crew
1. Sidewalk &Curb Cleaning:
Although all sidewalks/curbs must be maintained the primary areas are in the downtown
area, Hwy 16 North/South & Hwy 70.
Cleaning shall include the trimming of trees and other plantings; removal of grass, trash
and other debris.
2. Street Cleaning:
Includes the removal of trash and debris from ditches and streets. May be done manually
or with the street sweeper. A schedule must be provided for sweeping curbs as least once
every 2 weeks. Activity is performed on all City and NCDOT streets located within the
City.
3. Catch Basin Cleaning/Maintenance
Includes basin cleaning performed pre -and post -rain events to prevent flooding and
erosion in and around City maintained roadways. Basins shall also be inspected for
sediment and scheduled for cleaning/vacuuming as needed and annually following leaf
collection activities.
4. Mowing:/Edging/
Includes mowing of grass utility strips (where necessary), around City signs and other
locations not mowed by contractor or Grounds Crew,
5. Parking Lot Maintenance:
Includes pick up of as and debris; sweeping, mulching and painting parking spaces.
6. Downtown Maintenance:
Includes painting and repair of benches/planters; landscaping; street sweeping, curb and
sidewalk cleaning, parking/traffic painting, shrub maintenance and other general
maintenance tasks.
Assists Grounds Maintenance Crew as directed.

6. Sign Installation
Includes the installation of information, traffic and regulatory signs throughout the City.
May also include construction / maintenance of welcome signs and street name signs.
Signs must be installed in conformance with NCDOT / MUSTAD Standards. A primary
person must be assigned to this duty and be responsible for ordering materials, record
keeping and conformance to standards.
Construction Crew
1. Street Patching:
As deemed necessary.
2. Ditch Maintenance:
Shall include investigating problems during rain periods and correction of same.
3. Drainage Construction:
Includes the installation of drainage within dedicated right of ways as allowed by City
Policy.
4. Sidewalk Construction:
Includes repair/replacement of existing facilities and construction of new as deemed
necessary.
Supervisor shall initiate a minimum of one sidewalk inspection per year and
schedule needed repairs.
5. Curb Project Construction:
Includes drainage construction, excavation, landscaping and patching as related to
projects.
6. R/W Clearing:
Includes the clearing and trimming of Street R/W's and intersections.
7. Street/Roadway Markings:
Installation and Maintenance of Roadway markings including crosswalks, stop bars,
arrows and parking lines.
This includes work performed by Staff and Contracted Services.

8. Bridge Maintenance
Includes annual condition evaluation and maintenance / repair of all structures and the
Required inspections/reporting every (3) three years of large (classified) structures.
All bridges are also to be inspected pre and post rain event.
Substantial storm events may require pre -storm assessments as recommended in the EOP.
VehicGes and 1quipment used by the dDivision
The Division is assigned various equipment and vehicles to be used for the purpose of
performing City related work within street easements, right of ways and City owned
properties.
The use of equipment at any other location must be approved by the Director or his/her
assigned representative.
Unauthorized use of vehicles and equipment is a violation of the North Carolina General
Statutes and considered improper misconduct.
Improper misconduct may result in discharge or other appropriate disciplinary action.
All Staff are responsible for conducting pre-h•ip vehicle /equipment inspections, and
maintenance needs including internal and external cleaning.
Organizational Chart
Divisions are structured with specific job descriptions that assign task and responsibility
to employees depending upon their abilities.
Generally, responsibility for any task is directed to the Crew Leaders by the Supervisor.
The Supervisor is responsible for working with Staff to accomplish the task is a safe,
productive and quality manner.
The following provides the general organizational structure of the Sheet Division as it
relates to job site responsibility.
Street Supervisor
Crew Leader
Equipment Operator II

Equipment Operator I
Worker III
Worker II
Worker I
Employees should always consult a senior employee when work related situations arise to insure
proper safety, work quality and regulations are being met.
Crew Members should utilize policies and practices provided by the City when performing Street
related tasks. Policies and practices are generally provided in the Public Works Manual of
Practice, APWA Standards, NCDOT Guidance Manual, MUSDAD Manual and/or general
practice provided by the Division Supervisor , Director or Asst. Director.

City f Conover
en Service/Work is
mTHr�ne,.
CreationWork Order Number: 35527
Date:Description: CLEAN CULVERT
SQUIRE, DAVE
Team Membersw
created py: ABERNETHY, GINGER
Tile:
'task:
Comments: B/ ABERNETHY, GINGER: 7/10/2018 11:12:21 AM Flushed culvert out.
Location of Front Rear Side Arrival: Departure:
Worksite:
RequestID m
Date/Time
Initialized
Priority
Description
Service Address
�F1"i Li --
FacilityID
0
Scheduled Work Crew: Sweet, Depr
Completed Work
Completed Date:
Comments:
Scheduled Date: 7/10/2018
Completed
Print Date: 9/6/2019

STREET DEPARTMENT
INDIVIDUAL ASSIGNMENTS

SIDEWALK AND CURB REPAIR -REPLACEMENT PROGRAM
Purpose
The intent of the Program is to provide for the proper assessment of sidewalk condition on a
routine basis and make recommendations on repairs and upgrades resulting from the
evaluation practices.
Goals and Objectives
• Develop and maintain an inspection program that includes all City sidewalks and
handicap/pedestrian access areas within the City
• Curbing , curb radius and brick utility strip areas shall be included in the Program taking
into consideration safety, drainage and esthetics.
• Maintain records associated with the inspection process for reference as needed.
• Perform semi-annual inspections and produce work orders to the Division to initiate
repairs. Note: An element in this process is to routinely monitor activities that may
cause sidewalk damage and address those concerns as needed to insure safe pedestrian
travel within our Public Infrastructure.
This Program Coordinator must develop the knowledge necessary to understand and follow
proper construction and design criteria related to sidewalk installation.
1.

Purpose
The intent of the Program is to provide for the routine evaluation of bridge conditions to insure
structural integrity and traffic safety. Additionally, the Program provides the vehicle for
obtaining the required semi-annual inspections on "reglulated" bridges within our City.
Goals and Objectives
• Perform pre and post storm inspections. This may include performing "flow evaluations"
during storm events.
• Develop and maintain a documentation process that identifies findings resulting from
the inspections.
• Make recommendations and/or initiate actions for necessary repairs or maintenance.
Includes internal work orders and contracted services.
• Obtain semi-annual inspections on regulated structures and report to agencies as
required.
• Program may also include annual culvert inspections
This Program
Coordinator
shall obtain the knowledge
necessary to properly evaluate bridge
structures and
understand
elements that may negatively
affect their integrity.
2.

SIGN —TRAFFIC CONTROL PROGRAM
Purpose
The intent of this program is to provide properly trained and equipped personnel to perform
and manage the installation, maintenance and repair to regulatory and non -regulatory signs
and pavement markings through -out the City.
Goals and Objectives
• Provide at a minimum "semi-annual" inspections of all City signage to evaluate
condition and conformance to standards.
• Provide at minimum semi-annual inspections to all pavement markings to evaluate
condition and conformance to standards.
• Initiate work orders to address findings and schedule internal repairs , replacements
and/or new installs
• Make arrangements (scope of work) for contracted work as necessary and assist in
procurement of services.
• Perform routine maintenance, repairs and/or installs to painted markings such as
parking lines, stop bars, crosswalks and message blocks.
• Manage and maintain the sign inventory and supply process.
• Budget for and purchase signs as needed.
This Program Coordinator must acquire the education to properly manage the program in
accordance with ASHTO standards. This Employee may also be the primary contact for work
zone safety with the Street Division.
3.

STORMWATER COMPLIANCE
Purpose
The intent of this Program is to address Phase II Stormwater compliance requirements by
addressing minimum best management practices performed by the Street Division.
Goals and Objectives
• Manage and perform pre and post rain event basin cleaning activities.
• Manage / perform scheduled "sweeping" activity.
• Be familiar with and manage the "Spill Prevention Plan" and Emergency Action Plan.
• Manage and perform the annual "Basin Cleaning Program" for Phase II compliance.
• Document all necessary activities as required for reporting Phase II compliance.
• Issue work orders related to basin maintenance and repair needs.
This Program Coordinator must be familiar with and understand the Phase II Stormwater Permit
that the City of Conover is required to comply with and be able to manage minimum practices
performed by the Public Works Department.
The program will require annual training (program updates) and reporting activities.
4.

PAVEMENT MAINTENANCE PROGRAM
Purpose
The intent of this Program is to develop / maintain a Program that effectively manages the
repair, replacement and maintenance of the paved roadways within the City of Conover.
Goals and Objectives
• Manage pavement maintenance by utilization of the Pavement Maintenance Report
• Perform in-house assessments of streets annually to assist the decision making process
for pavement maintenance and revitalization.
• Perform routine inspections / assessments for patching, crack pour and resurfacing.
• Initiate work orders for pavement repairs.
• Make recommendations on pavement resurfacing projects and initiate procurement
measures utilizing funds appropriated for annual paving projects
• Manage the Pavement Maintenance Report including making amendment to
recommendations, update annually to recognize work completed.
• Assist in inspecting new pavement — streets for compliance to City/DOT standards.
• Evaluate new methods and equipment for pavement maintenance.
This Program Coordinator must attend related work- courses (ITRE, APWA, NCDOT) that
address proper technique, specification and materials used in pavement maintenance and
construction practices.
Shall have the ability to make major decisions regarding pavement maintenance.
5.

City of Conover
Service/WorkService/Work Order
STORM
Work Order Number: 35447
Creation Date: 6/12/2018 Created By: ABERNETHY, GINGER
Description: CATCH BASIN GRATE Tile:
REPAIR
Supervisor:
Team Members:
Addressa.
GRATE ON CATCH BASIN IS BROKEN AND NEEDS TO BE REPAIRED.
Task:
Comments:
location of Front Rear Side Arrival: Departure:
Worksite:
�equestID
®ate/Time
Initialised
Priority
Descriptioro
Service Address
Customer
Name
FacilityID
0
Scheduled Work Crew:
Completed Work
Completed Date:
Comments:
Scheduled Date: 6/8/2018
Completed
Print Date: 9/6/2019

w City of Conover
�Jjjjjjb Service/Work Order
rfTH.CAM1b�'
OrderWork
CreationDate:
Description: DRAINAGII
Members:Team
Created l3y: ABERNETHY, GINGER
Tile:
By ABERNETHY, GINGER: 12/4/2017 10:14:04 AM
PLEASE INSPECT/ DRAINAGE PIPE FAILURE/DAMAGE
By ABERNETHY, GINGER: 12/19/2017 9:33:39 AM
INSTALLED 30' OF 18INCH CMP PIPE. CHECKED DRAINAGE. FLOWING WITH OUT PROBLEMS.
1_ocation of Front Rear Side
Worksite:
Arrival:
Departure:
RequestID,V
Date/'time
Initialized
Priority
Description
Service Address
FacilityID
0 1I
Scheduled Work Crew:
Completed Work Crew:
Completed Date:
Comments:
Scheduled Date: 12/4/2017
Completed
Print Date: 9/6/2019

City of Conover
®rk Order
T
Work Order Number: 32833
Creation Date: 4/4/2016
D ..
SQUIRE,•D
AVE
Team Members:
r�xref,:i 1,4 DEAL < "ENE
Created COY: ABERNETHY, GINGER
Tile:
cask:
Comments: By ABERNETHY, GINGER: 4/7/2016 1:55:19 PM REPAIR CATCH BASIN
Location of Front Rear Side Arrival: Departure:
Worksite:
RequestI®, ,,..
®ate/Ttme
Initialized
Priority
®ascription
Service Address
_
Customer
FacilityID
0 1 _
Scheduled Work Crew: Street, Dept
Completed Work Crew:
Completed Date:
Comments:
Scheduled Date: 4/7/2016
Completed
Piint Date: 9/6/20] 9

City of Conover
City of Conover
a
Service/Work Order
ST®
Work Order Number: 31720
Creation Date: 8/12/2015 Created BV4 ABERNETHY, GINGER
Description: CATCH BASIN INSPECT Tile:
AND CLEAN
Supervisor: SQUIRE, DAVE
Team Members:
Addresso® COUNTY HOME RD/ 14TH STREET NW
CLEAN CATCH BASIN OUT
Task:
Comments:
Location oP Front Rear Side Arrival: Departure:
Worksite:
tlCe nest anrvrmauu�®
RequestID
Date/lime
Initialized
Priority
DescriL7Fption
service Address
FacilityID
0
Scheduled Work Crew:
Completed Work Crew:
Completed Date:
Comments:
Scheduled Date: 8/12/2015
Completed
Print Date: 9/6/2019

City of Conover
Service/Work
Work order Number: 29282
Creation Date: 2/25/2014
Description: CLEAN CATCH BASIN
Supervisor:
Team Members:
Created uy: ABERNETHY, GINGER
Tile:
mduress.
CLEANING CATCH BASINS IN SE AREAS
Task:
Comments:
Departure:
BtequestlD �
Date/Time
Initialized
Priority
Description
_
Service Address
Information
FacilityID
0
Scheduled Work Crew:
Completed Work Crew:.
Completed Date:
Comments:
Scheduled Date: 2/25/2014
Completed Time:
Print Date: 9/6/2019

aCity of Oonover
Service/Work Order
STORM
Work Order Number: 29281
Creation Date: 2/21/2014 Created By: ABERNETHY, GINGER
Description: CLEAN CATCH BASIN Tile:
Supervisor: SQUIRE, DAVE
Team Members:
Addressa, CLEAN CATCH BASINS
SW AREA CLEANING CATCH BASINS
Task:
Comments:
location of Front Rear Side Arrival: Departure:
Worksite:
Initialized
Priority
Description
Service Address
777
riFiup
FacilityID
0
Scheduled Work Crew:
Completed Work Crew:
Completed Date:
Comments:
Scheduled Date: 2/21/2014
Completed
17T
Print Date: 9/6/2019

City of Conover
Service/Work Order
STORM
Work Order Number: 30289
Creation Date: 9/24/2014 Created By: ABERNETHY, GINGER
Description: CATCH BASIN GRATE `file:
REPAIR
Supervisor: SQUIRE, DAVE
"team Members:
Repair catchbasin lid (replace with new one)
Task:
Comments:
Location of Front Rear Side Arrival: Departure:
Worksite:
RequestID / V
Date/Time
Initialized
priority
Description
Service Address
Customer
Name
FacilityID
0
Scheduled Work Crew:
Completed Work Crew:
Completed Date:
Comments:
Scheduled Date: 9/24/2014
Completed
Print Date: 9/6/2019

City ®f Conover
6 Service/Work Order
STORM
Work Order Number: 29724
Creation Date: 7/22/2014 Created By: ABERNETHY, GINGER
Description: INSTALL NEW CATCH Tile:
BASIN
Supervisor:
Team Members:
Address: 1000 1ST AVE OR SE
INSTALL NEW CATCH BASIN AND GRATE
Task:
Comments:
Location of Front Rear Side Arrival: Departure:
Worksite:
rce uesc anrurma��un
RequestlD
Date/Time
Priority
Description
Service Address
Initialized
Customer Information
Name M1ome one Work Phone
FacilityID
0
Scheduled Work Crew:
Completed Work
Completed Date:
Comments:
Scheduled Date: 7/22/2014
Completed Time:
Frint Date: 9/6/2019

City of Conover
Service/Work Order
STORM
ti 4ano ,:.
OrderWork
i Date:''
Creati
/2013
Description.
SQUIRE,ASIN REPAIR
•
Team Members:
602 IST ST Vli�
REPAIR CATCH BASIN
a1
Location of Front Rear Side Arrival:
Worksite:
Created By: ABERNETHY, GINGER
Tile:
Departure:
Re oast Information Service Address
RequestID Date/Time Priority Description
Initialized
Customer Information Work Phone
Name Home one
FacilityID
0
Scheduled Work Crew:
Completed Work
Completed Date:
Comments:
Scheduled Date:9/13/2013
Completed
Print Date: 9/6/2019

City of Conover
y , Service/Work Order
OrderWork
Creation Date: 8/14/2013
Description: REPAIR CULVERT
SQUIRE, DAVE
Team Members:
1 • �...r -
Comments: 11111113
REPAIR CULVERT
Arrival:
Great@d by: ABERNETHY, GINGER
Tile:
Departure:
Yi@ Oe96 a�rove �r�ac�uu
7equestID
Date) I1m@
initialized
PYIOYity
®@SCYI ptIOn
@NiC@ &ddY@SS
l
FacilityID
0
Scheduled Work Crew:
Completed Work
Completed Date:
Comments:
\'1'1�1 �'ttfllJLLy
Scheduled Date: 8/14/2013
Completed
Print Date: 9/6/2019

® City of Conover
I Service/Work Order
akrH 4 F
Date:Work Order Number: 29332
Creation �
Descriptiow
SQUIRE, DAVE
Team Members:
START REPAIR ON
Comments:
kocation of Front Rear Side Arrival:
Worksite:
Created By: ABERNETHY, GINGER
Tile:
Departure:
rce ue�s sows w®uvu
RequestID
Date/Time
Initialized
Priority
Description
Service Address
Customer Information
Name Home Phone Work Phone
� � I
FacilityID
0
Scheduled Work Crew:
Completed Work
Completed Date:
Comments:
Scheduled Date: 8/2/2013
Completed
Print Date: 9/6/2019

9'k
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* yG may.-��,
k�'Rc'nnov
Work Order
Date:Creation
Description: CATCH BASIN INSPECT
AND CLEAN
Supervisor: Crafton, Keith
Team Members:
Location of Front Rear Side
Worksite:
treated By: Grafton, Keith
Tole:
Arrival: Departure:
RequestID _
Date/Time
Initialized
Priority
Description
Serviee Address
Name
Home Phone
Work Phone
FacilityID
2239
2240
2241
2242
2243
2247
Scheduled Work Crew: Street Construction, Crew
Completed Work
Completed Date:
Comments:
Scheduled Date: 5/5/2011
Completed
Print Date: 9/6/2019

Work order
Creation D.
).
1 CLEAN
Supervisor:
Address.Team Members:
Location of Front Rear Side
Worksite:
Arrival• _- Departure:
Re nest Information
RequestID Date/Time Priority Description Service Address
Initialized
Customer Information
Name Home Phone Work Phone
FacilityID
3661
3676
Scheduled Work Crew: Street Construction, Crew
Completed Work Crew:
Completed Date:
Comments:
Scheduled Date: 4/26/2011
Completed
Print Date: 9/6/2019