AQ_F_0400037_20110908_CMPL_CmpltRpt

Complaint Investigation Report county: AnsonRegion: FRO
NC Dept. of Environment&Natural Resources Suspect: Quikrete-Peachland
Division of Air Quality Facility ID#
Record # 12208
Regional Investigator: Grimes, Cindy Suspect: Quikrete—Peachland (40400037)
Regional Co-investigator: Suspect Contact: Maury Goodloe
Non-DAQ Investigator: Physical Location: 13471 US Hwy 74 West-
Peachland
Date Complaint Received: 09/08/2011 Mailing Address: 13471 US Hwy 74 West
Received By: Vozzo, Steven City/State/Zip: Peachland, NC 28133
Date assigned: 09/08/2011 Telephone: [phone]
Alternate Telephone:
Investigation date: 09/08/2011 Complainant: Linn Waller
Follow-up date: Complainant Address: 93 Old Hwy 74 West
Report submit date: 09/16/2011 City/State/Zip: Peachland NC 28133
Telephone(H): [phone]
Complaint type: DUST Telephone(W):
Complaint description: Nearby resident Call Back Required? No Response Requested
complaining of facility blowing dust into the air
while cleaning equipment at night
Referral to DAQ: EPA
Situation Dangerous: Violation documented: No
Occurring Now: DFR Permit:
Signature: ReportDate:
Initial Complaint
On 8 September 2011, I (Cindy Grimes, of FRO DAQ)received an email complaint, forwarded by Steven
Vozzo, also of FRO DAQ that had originally come from EPA Region 4. The complainant stated the following:
1) The Quila-ete plant in Peachland blows concrete dust into the air late at night several times each week
while cleaning equipment.
2) Homes, cars, and buildings in the area get coated with the dust and it is very difficult to totally remove
from the walls of homes and from the finish on vehicles.
3) The dust messes up the looks of the homes and the finish of the vehicles if not washed several times
each week.
4) The dust not only damages property but is a breathing health hazard.
5) He lives across the road (Hwy 74) from Quikrete and can hear when the cleaning of the equipment takes
place and can look outside and see the dust being blown from a tall pipe at the plant.

6) The neighbors and his wife would appreciate help in this matter.
7) The plant should be responsible enough to clean the house exteriors and cars in the area and stop this air
pollution.
Directions
From FRO,take Hwy 401 South to Wagram. Turn right onto Old Wire Road(Hwy 144) and go— 1 I miles to
Laurel Hill. Turn right onto US 74 West and go through Richmond County to Anson County. Go through
Wadesboro and through the west side of Anson County until you get to the Union County line. Plant is just
before Union County line on left(total mileage on Hwy 74 is—48 miles).
Previous History with DAQ
a) 24 September 2001 —NRE for open burning
Investigation
On 8 September 2011,I researched the complainant's address via the Anson County GIS website. The property
is—850 feet to the east across US Hwy 74 (4-laved highway)from the Quikrete facility. The property tax card
shows the owner as being Jeanette Waller Living Trust, c/o Jeanette Waller Trustee.
Qu i krete-Peach land is a DAQ permitted facility(#0400037), with the latest compliance inspection being on 21
June 2011 by Cindy Grimes. The facility was found to be in compliance on that date.
On 8 September 2011,I, along with Mr. Vozzo, called Linn Waller to talk to him regarding this complaint. There
was no answer, so I left a message on the voicemail for him to return our call.
On 9 September 2011,I received a call from Linn Waller, and besides th2 information given in the original
complaint,he additionally told me the following:
1) His wife is the property owner;they live in the main house on the property, closest to Old Hwy 74 West.
There is also a mobile home on the property,just to the west of the house,which his wife's father-in-law
lives in. Both residences are affected by the dust.
2) He has not gone over to Quikrete to complain.
3) Several years ago, his wife's previous husband complained to Quikrete about the loud "beeping"that was
going on at night, when its trucks were backing up to the facility's warehouse loading product. Apparently,
they resolved the issue, as the beeping subsided.
4) He keeps his car in a carport, but it still gets the white concrete dust on itjust about every clay. He has to
wash it off twice a week, and the dust is hard to rinse off. He ends up waxing the car a lot due to the dust,
which isn't good for the car.
5) It seems the dust has been worse lately.
6) If Quikrete would wash his vehicle twice a week and his house siding twice a year, he would not complain
anymore.
7) He will be out of town for the next 3 weeks, but if we need more information, his cell phone # is (704) 236-
1289.
8) He has never had any problems, dust or otherwise, with Rebel Lumber(a DAQ permitted facility 90400058)
which is also near, and on the same side, of his property.
On 14 September 2011,I tried to call Maury Goodloe,Plant Manager at this facility, but he was not in; I did not
leave a message.

r
On 15 September 2011, I talked to Mr. Goodloe and explained to him about the dust complaint we had received
against Quikrete. He told me the following:
1) He has not received any dust complaints via phone or in person.
2) As far as he knows,there is no work anyone does at the plant late at night.
3) There is one tanker driver who offloads products (flyash,cement, or sand) into the various storage silos, and
lie usually does so at night,—2 times/week.
4) This driver may not be watching the pressure, and when he gets through loading into the silo, lie might be
emitting some dust when he removes the line. Although, if he does emit dust, it should only be a small
cloud of dust and should not travel far in distance. There is also a bell alarm that sounds off when the silo is
almost full and stops the offloading system immediately,to prevent overloading(though there is still—6-8"
of empty space left within the silo).
5) There is no cleaning of any of the equipment that is done at night. Any maintenance always occurs during
normal daytime working hours.
6) He will speak to his 2 supervisors, as well as the tanker driver,about this complaint and if any violation is
thought to be occurring,will get it immediately resolved. He will reiterate the procedure to the night driver
regarding the offloading of product with the correct line pressure.
7) He will send me a written response via email about any necessary corrective actions or changes that the
facility is taking.
Conclusion
No dust issues have been officially documented by DAQ, but it is possible. There is one other DAQ permitted
facility that is nearby to the complainant(Rebel Lumber#0400058), but the complainant somewhat insisted that
they are not the problem.
Recommendation
Visit the complainant in early October when lie returns to his residence, and take pictures and inspect his property
for any dust issues.Also, perform an inspection at Quikrete on the same date and meet with Mr. Goodloe to discuss
any procedures they have changed and/or implemented regarding the off loading of products.
/clg
Attachments: Anson County GIS map information
Complainant's property tax record
Email chain from complainant and EPA

Grimes, Cindy
From: Vozzo, Steven
Sent: Thursday, September 08, 2011 10:33 AM
To: Grimes, Cindy
Cc: Hayden, Robert
Subject: FW: (CAA- FY11-87949-3714-CV) Referred to Region - North Carolina
We need to investigate this facility complaint asap. Cindy put the record in the IBEAM
Module, then lets discuss calling the company.
-----Original Message-----
From: [e-mail] [mailto:[e-mail]]
Sent: Wednesday, September 07, 2011 4:43 PM
To: Vozzo, Steven
Subject: Fw: (CAA - FY11-87949-3714-CV) Referred to Region - North Carolina
Please investigate.
CONFIDENTIALITY NOTICE: This message and any attachments from the U.S.
Environmental Protection Agency may contain CONFIDENTIAL and legally
protected information. If you are not the addressee or intended
recipient, please do not read, print, copy, use or disclose this
communication to others, also, please notify the sender by replying to
this message, and then delete it from your system.
----- Forwarded by Wendell Reed/R4/USEPA/US on 09/07/2011 04:42 PM -----
From: Serdar Ertep/R4/USEPA/US@EPA
To: Wendell Reed/R4/USEPA/US@EPA
Date: 09/07/2011 04:39 PM
Subject: FWD: (CAA - FY11-87949-3714-CV) Referred to Region - North
Carolina
09/07/2011
SUBJECT: FWD: (CAA - FY11-87949-3714-CV) Referred to Region - North Carolina
FROM: [e-mail]
TO: [e-mail]
CC:
Please use your discretion regarding the appropriate follow up and send me an email within
30 days of the complaint date 9/6/2011 stating the
action taken. Thanks, Serdar
1

-----Original Message-----
9/6/2011 8:31 AM
HQ LEAD NUMBER: FY11-87949-3714-CV
SUBJECT: Referred to Region - North Carolina
FROM: [e-mail]
TO:
Name: Linn Waller
Address: 93 Old Hwy 74 West
City: Peachland
State: North Carolina
Zip: 28133
Phone: [phone]
Alleged Violator's Name: Quikrete-Charlotte
Alleged Violator's Address: 13471 US HWY 74 West
Alleged Violator's City: Peachland
Alleged Violator's State: North Carolina
Alleged Violator's Zip: 28133
Tip or Complaint: The Quikrete Plant in Peachland, NC blows concrete dust in to air late at
night several times each week while cleaning
equipment. Homes, cars and buildings in the area get coated with this dust and is very
difficult to totally remove from the walls of the homes
and the finish on the motor vehicles. This messes up the looks of the homes and the finish
of the vehicles if not washed several times each
week. Not only does this dust damage property but is a breathing health hazard. I live
across Highway 74 from the Quikrete plant, so I can
hear when the cleaning of the equipment takes place and can look outside and see the dust
being blown from a tall pipe at the plant. My
neighbors and my wife and I will greatly appreciate your help in this matter. The Plant
should be responsible enough to clean house exteriors
and cars in the area and stop this air pollution. Thank you, Linn Waller
Specific Directions: On Highway 74 at the Anson County and Union County line on the right
while traveling East.
Violation Still Occurring? Yes
State DEP/DEQ/DEM Notified? No
2

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CARD 01 OF 02 ANSON COUNTY,N.C.RESIDENTIAL PAC 08/13/11
'691 0b�23-0892.00. 040-001-222-00 eR 8 1USE 9NBpW} k.UN q�FO PAWA1VALLE400
...,OWNERSHIP INFOWk-ION.... UEE0 B4P0 DATE AMOUIR oldx ES PLAT REF. FORUERAGCTI
WALLER JEANETTE W LIVING TRUST 946 0300 07/07/2010 6.600 0000-00-00-0000.00.
C/O
0OLD HWYY774WWWALLER TR
PEACHLAND NC 28133 pRppppRERTVLOCAINxJf ORE CHANN REASON ANOUNI DATE
C/o 00093 - OLIS H 74
....LANDOATA.B COMPUTATIONS•••• T__
L 10-85
60,Fr. FAWC INFL00 EFF. FFECE WItl VALUE 16 IBAI
I E 6-+18+-6
I I I
8-6 8--9+---42-+-----+
ACREAGE PO PRICE INFL-rACEFF. PKE LANOVAIUE USEYALVE I I I
1 2.000 13,900.00 27,B00 I------30--20--I 16
0 2.070 5,015.94 10,380 I I I
I 32 I
20 C I
i I I T
I 4---20--I 15 T
I I I DI 2"
.10TA1 AORES 4.070 TOTAL LAND 38,200 6--F6---6 6-10I T
T0YALPAFJAU6! I I I T I
+-l0I +__14_1---20__T
• TO°CGRvw 1 UFIURN 25 ACCE!E 1 FRCNIM 4 LOCAJION 6
••••DIVaL010 DATA 6 COMPUTATIONS.••.
STORY HEIGHT 1.5 BASE PRTCE 125,010
EXTERIOR WALLS ALUM/VINYL/STEE BASEMENT CRAWL
STYLE OLD STYLE BEATING CENTRAL/AC 3,620
BATHS FULL/HALF 1 / 1 PLUMBING 1,800
BEDROOMS 04 ATTTC NO ATTIC
ROOF MATERIAL ASPHALT SHNGL ADDITIONS 42
MAIN FLOOR 1,300 OTHER FEATURES
REC. ROOM SUB TOTAL 190,530
FIN BSMT AREA
HAS FIREPLACE / GRADE FACTOR C+ 1.00
PREFAB F/P C s D FACTOR % 100%
BSMT GARAGE CAR(S) COUNTY INDEX t 100% 09 500-018-647/98DIJ 2OX60013344
BASE VALUE 205,770
EFF-YR-BLT 1950 R.C.N. 205,770 04 HKUP ADJ PER AUDIT
ACT-YR-BLT 1925 PERCENT GOOD 404 ••••ADnR10N3••••
PHYSICAL CONE) AVERAGE R.C.N.L.D. 90,540 a u 11 . r .a 11W.q� g'Ll
INTERIOR COND SAME PERCENT COMPLETE { A 1Z lOeOD
CDU AVERAGE TRUE VALUE 90,540 B 11 10 6 9 40 11 00
N
.•..OIHER BUILDINGS A YARD IMPRO'VEMENFS..•. D 11 280 77 co
TAPE OTY VA SITE O C MA MMD PO VALLE E 31 578 61
F 32 60 6 ww
AB2 01 50 32XO48 D F 00 25 2,980 G ED
R51 01 50 1OX024 E P 00 25 300 H CO
RC1 01 50 24XD40 D F 00 30 1,800 pgi�pp¢¢ .• ••BpUULUIINpO PERIAT RE00RD.••• AyP1iy mm LIFO
MH4 01 50 000000 C A 00 50 1,700 14O6R 10-ZO 98MOM D/W E 4AL04C 01 DD IO e CO
HS1 01 5D 22XO10 D F 00 30 520 1 18 10 RAE 5
RD1 01 02 12X012 ➢ F 00 40 1,150 7 16 09 DLE 2
VATLLAVO 90,540 FW1'/A1Uk 139,900
UEO.ILIPfC7DAEIa8 NV VALUE 0.00. 10,700
OROSS OULowa DESC OAMAIPROV ASSESSED VAUAE 139,400
VALUE W85VALL9 30,200
http://www.co.anson.nc.us/pubegi/taxinq/printerfriendlycard.phl)3?type=res&cardid=714776 9/8/2011